• Manage 13 processors and over 700 loans. • Analyze team pipelines to establish priority loans.• Mentor each processor to work thru problematic loans and develop strategies to work more efficiently.• Work alongside sales managers and VP’s to develop plans to improve customer experiences and training for processors.• Handle customer escalations develop a plan on action and turn time for completion.• Conduct training for processors to improve their work quality.

• Manage pipeline that consist of Conventional, FHA, VA purchase and refinance transactions. Normal pipeline contains 100-130 loans. • Pre-Underwrite each loan to establish required documents that are needed to meet company overlays and regulatory guidelines. • Coordinate with internal colleagues and third-party vendors to complete tasks to be loan deadlines Review client's credit, income documentation, and other miscellaneous docs to establish any issues.

• Oversee up to 60 loans each month by utilizing time management expertise to project which job functions are necessary to completed daily. • Adhere to loan milestones by providing constant communication via email and telephone for all clients. • Deeply analyze financial data which includes: Credit reports, appraisals, government guidelines, institution procedures, legal documents to establish realistic timelines, and project possible scenarios that could delay closing/funding. • Responsible for reviewing specific personal documents such as title reports, divorce decrees, bankruptcy documents, and consumer reports and ensure they are handled with confidentiality. • Maintains high producer status consistently by meeting departmental goals and finishes each quarter as a top 3 producer in total units completed, while maintaining high quality scores. • Assists in mentoring new hires, by turning their knowledge to fit into our organizations mission and monitors their quality and efficiency to ensure future success.

• Review candidate applications to find possible applicants that can fill a company job vacancy • Created Mortgage Processor manual’s with step by step guidance on how to perform job functions, manual included detailed illustrations to how to overcome certain challenges and how to handle crisis situations.• Obtain pertinent information from team leads to develop comprehensive reporting’s to Senior Management• Develop and mentor team by holding daily huddle ups, weekly meetings, and monthly trainings to review areas of improvement. Provided one on one trainings for more customized development. • Managed minor IT matters by configuring encompass to display pertinent information to all users. • Represented company at Ellie Mae’s 2015-2016 conference to learn TRID implementation strategies