Global Services Expert
Current- Ensuring our world-wide partners’ technicians adhere to company policies and maintained hightechnical standards contributed to a more efficient work environment.- Analysed troubleshooting protocols and implemented process improvements that drasticallyreduced the resolution time from a week to less than 2 days.- Identifying areas for improvement and taking corrective actions to enhance productivity.- Collaborating with other departments to enhance our commercial processes based on feedback obtained from weekly meetings with company’s commercial partners.- Assuring a continuous Win-Win relation with stakeholders for strong cooperative operations.