Information Technology Support Specialist
CurrentPerform hardware and software installation, repair, diagnosis, and maintenance to keep computers and peripherals operating correctly in a school environment· Prioritize work load and advise lead team members on the “status of the school” as related to IT· Acts as technical resource in assisting users to resolve problems with equipment· Explain software use, basics, failures, operational procedures and fixes to users· Analyze problems, identify solutions, project results of proposed actions, and implement recommendations in support of goals· Prepare progress reports on work performed to ensure that daily activity is captured correctly for historical purposes, to document repair/installation procedures and to track customer service levels· Perform basic network administration activities, which include monitoring local area networks and servers, and reporting or escalating issues to the system administrator or other support team members· Perform backups within the local domain to ensure data integrity and preservation of information
