David Cantua Email & Phone Number

Newcastle Upon Tyne, England, United Kingdom

End User Support Engineer January 2024 – Present • Addressing and resolving end-user issues promptly, covering a range of hardware, software, and connectivity challenges to ensure seamless operation.• Proactively communicating with customers, providing prompt updates on schedule changes, enhancing overall customer satisfaction.• Liaising with internal colleagues and stakeholders to ensure that services are being delivered effectively and efficiently.• Working within SLA’s whilst delivering efficient resolutions towards First Time Fix Rates.• Implementing fixes and resolving technical issues.

Newcastle Upon Tyne, England, United Kingdom

• Troubleshooted networking between Smart meters and the energy supplier.• Successfully transitioned to a technical commissioning role.• Provided service desk-type support role by efficiently utilizing hand-held tablets for job management.• Proactively communicated with customers, providing prompt updates on schedule changes, enhancing overall customer satisfaction.• Managed daily jeopardy situations, meeting contractual obligations in both commissioning and service desk support.• Handled emergency and unassigned tasks in both technical and service desk contexts.

Newcastle-Upon-Tyne, England, United Kingdom

• Provided direct customer support ensuring precise order processing in a fast-paced environment.• Effectively managed email and postal correspondence.• Skillfully processed expenses and invoices.• Arranged and assisted with the logistics of deliveries.• Maintained essential office and labor force supplies to support uninterrupted operations.• Delivered direct administrative support to the director.

United States

• Maintained inventory assigned to the team, ensured accurate supplies.• Organized or conducted training to meet team's requirements.• Developed an operational food inspection program utilized by the US Army in Poland.• Conducted microbiological, chemical, toxicological, and radiological analysis of food supply to ensure conformance with contractual requirements.• Performed analysis of subsistence for contract compliance designated in contractual documents.

United States

• Developed and maintained standard operating procedures.• Oversaw food defense program for a town-sized population and reported findings to superiors.• Provided leadership and administrative support to 40 employees on six localities, including training, welfare, and technical expertise.• Managed a food safety program on six Army, Air Force, Navy, and Marine Corps installations impacting over $58 million worth of food items.• Conducted routine sanitation audits of food establishments that manipulate/handle both packaged foods and unpackaged foods.

United States

• Developed an installation-wide food support plan.• Managed inspection schedule to avoid duplication of effort or excessive expenditure of resources.• Performed inspections and detailed reports of deficiencies using both written and electronic reports.• Monitored stored products for possible pest and rodent infestation.• Responsible for maintaining programs on subsistence recalls, refrigeration breakdowns, inspecting red meats, and fresh fruits and vegetables.• Investigated and handled customer complaints.

Computer User Support Specialist

ITIL 4 Foundations IT Infrastructure Library, Computer Literacy, PC Operating Systems Navigation, Internet Usage, IP Addressing CompTIA A+.

Associate Of Arts - Aa, General Studies

This two-year program, which I pursued at a community college, provided me with a well-rounded educational foundation across various.