David Cantua Email & Phone Number

Newcastle Upon Tyne, England, United Kingdom

• End User Support Engineer January 2024 – Present
• Addressing and resolving end-user issues promptly, covering a range of hardware, software, and connectivity challenges to ensure seamless operation.
• Proactively communicating with customers, providing prompt updates on schedule changes, enhancing overall customer satisfaction.
• Liaising with internal colleagues and stakeholders to ensure that services are being delivered effectively and efficiently.
• Working within SLA’s whilst delivering efficient resolutions towards First Time Fix Rates.
• Implementing fixes and resolving technical issues.

Newcastle Upon Tyne, England, United Kingdom

• Troubleshooted networking between Smart meters and the energy supplier.
• Successfully transitioned to a technical commissioning role.
• Provided service desk-type support role by efficiently utilizing hand-held tablets for job management.
• Proactively communicated with customers, providing prompt updates on schedule changes, enhancing overall customer satisfaction.
• Managed daily jeopardy situations, meeting contractual obligations in both commissioning and service desk support.
• Handled emergency and unassigned tasks in both technical and service desk contexts.

Newcastle-upon-Tyne, England, United Kingdom

• Provided direct customer support ensuring precise order processing in a fast-paced environment.
• Effectively managed email and postal correspondence.
• Skillfully processed expenses and invoices.
• Arranged and assisted with the logistics of deliveries.
• Maintained essential office and labor force supplies to support uninterrupted operations.
• Delivered direct administrative support to the director.

United States

• Maintained inventory assigned to the team, ensured accurate supplies.
• Organized or conducted training to meet team's requirements.
• Developed an operational food inspection program utilized by the US Army in Poland.
• Conducted microbiological, chemical, toxicological, and radiological analysis of food supply to ensure conformance with contractual requirements.
• Performed analysis of subsistence for contract compliance designated in contractual documents.

United States

• Developed and maintained standard operating procedures.
• Oversaw food defense program for a town-sized population and reported findings to superiors.
• Provided leadership and administrative support to 40 employees on six localities, including training, welfare, and technical expertise.
• Managed a food safety program on six Army, Air Force, Navy, and Marine Corps installations impacting over $58 million worth of food items.
• Conducted routine sanitation audits of food establishments that manipulate/handle both packaged foods and unpackaged foods.

United States

• Developed an installation-wide food support plan.
• Managed inspection schedule to avoid duplication of effort or excessive expenditure of resources.
• Performed inspections and detailed reports of deficiencies using both written and electronic reports.
• Monitored stored products for possible pest and rodent infestation.
• Responsible for maintaining programs on subsistence recalls, refrigeration breakdowns, inspecting red meats, and fresh fruits and vegetables.
• Investigated and handled customer complaints.

Computer User Support Specialist

ITIL 4 Foundations IT Infrastructure Library, Computer Literacy, PC Operating Systems Navigation, Internet Usage, IP Addressing CompTIA A+.

Associate Of Arts - Aa, General Studies

This two-year program, which I pursued at a community college, provided me with a well-rounded educational foundation across various.