David Capling Email & Phone Number

Vancouver, British Columbia, Canada

• Leads team members in completing projects including many security upgrades, employee onboarding, and a new script-based automations product offering; the latter saves teams approximately 20hrs/week with very little time invested by IT• Research into feasibility into various products for projects and requests• Automated large portions of a recent reduction in force• Produced detailed documentation of scripts, product deployments, and other tools• Working with both established and emerging cloud-based services (Google Workspace, AWS, M365, Torii, Jumpcloud)• Use and manage many SaaS tools on a day-to-day basis in order to setup SSO and SCIM, manage licenses, automate tasks with scripts utilizing APIs for integrations, etc.

Surrey, British Columbia, Canada

• Provided top-quality proactive and reactive security-focused support for 20+ clients and thousands of mixed OS endpoints, with 100% positive feedback• Singlehandedly completed a project building and documenting an automated onboarding tool for all incoming desktops and laptops, saving countless hours• Led and assisted in multiple client-facing projects migrating and merging domains, security upgrades incl. implementing two-factor authentication (Duo)• Worked solo on-call to provide solutions and support after hours and on weekends

Burnaby, British Columbia

•Assisting clients over the phone, in person at the Customer Service Helpdesk, and through email with incidents and service requests, including troubleshooting and remote desktop assistance for students and staff•Assisted full-time from June through August, before continuing education and switching to part-time•Working within the ITIL process to provide the best services possible for clients•Providing extended hours services via phone, email, helpdesk, and live chat•Reviewing Knowledge Base articles with updated details and screenshots as necessary•Part of a small team performing full inventory of assets across all 5 BCIT campuses, collecting data from users and inputting details, submitting tickets per request

Vancouver, Canada Area

•Responsible for receiving customers for basic diagnostics and testing to collect information and create tickets for repairs, upgrades, and further diagnosis•Inspecting incoming hardware's value and usability for refurbishment•Providing advice to customers on repairability of their device, basic cost-benefit analysis of repair on a case-by-case basis•Testing and readying refurbished hardware for sales•Sales of consumer, commercial, and enterprise hardware including servers, networking devices, and desktop and laptop computers

Powell River, British Columbia, Canada

•Assisted customers at the Service Desk with returns and exchanges•Managed cashiers' break times and work areas to ensure a smooth checkout experience between areas of the store, changing as necessary as traffic and staffing changes•Manged tills and assisted accounting with collections and keeping steady floats in tills•Filled roles around the store whenever necessary