Responsible for maintaining unique customer programs and initiatives for Regional/National/Global accounts. Work with and support the activities of multiple Operations teams delivering to large/complex customers. Serve as a customer advocate and act as a single point of contact, facilitating internal and external communications. Effectively assist in the execution of customers’ installation and service activities to exceed customer expectations with cost effective solutions. Provide operational… Show more Responsible for maintaining unique customer programs and initiatives for Regional/National/Global accounts. Work with and support the activities of multiple Operations teams delivering to large/complex customers. Serve as a customer advocate and act as a single point of contact, facilitating internal and external communications. Effectively assist in the execution of customers’ installation and service activities to exceed customer expectations with cost effective solutions. Provide operational oversight, supporting Convergint teams and partners to ensure customer satisfaction, financial performance and account growth. Show less

Successful delivery of Security Management Systems installation for the new L. F. Wade International Airport in Bermuda.

Managed various security systems installations for Parliamentary projects, including West Block renovation, Government Conference Center, and Library of Parliament.Provided project management over large-scale, top priority and complex technology initiatives.Responsible for delivering projects against agreed scope, budget, schedule, and customer expectations. Supervise, direct and motivate teams of multi-discipline contractors & employees.• Develop status reports, cost estimates,… Show more Managed various security systems installations for Parliamentary projects, including West Block renovation, Government Conference Center, and Library of Parliament.Provided project management over large-scale, top priority and complex technology initiatives.Responsible for delivering projects against agreed scope, budget, schedule, and customer expectations. Supervise, direct and motivate teams of multi-discipline contractors & employees.• Develop status reports, cost estimates, and resource plans.• Collaborate with development to drive product changes and enhancements Show less

• Integration and implementation of IT systems related to HVAC, security, and video projects.• Direct customer facing field support including post-sales support, site system setup, training, and product testing.• Customer site optimization with the assistance of installation and service technicians. • Determine and document technical issues as well as customer needs and resolve them with various stakeholders.• Administer building management, and physical security system… Show more • Integration and implementation of IT systems related to HVAC, security, and video projects.• Direct customer facing field support including post-sales support, site system setup, training, and product testing.• Customer site optimization with the assistance of installation and service technicians. • Determine and document technical issues as well as customer needs and resolve them with various stakeholders.• Administer building management, and physical security system networks, servers, and virtual infrastructures for critical government client. Show less

• Provided project management over large-scale, top priority and complex technology initiatives.• Responsible for delivering projects against agreed scope, budget, schedule, and customer expectations. • Supervised, directed and motivate teams of multi-discipline contractors & employees.• Developed status reports, cost estimates, and resource plans.• Collaborated with development to drive product changes and enhancements.

• Installation, service, and maintenance of high end: CCTV, access control, and perimeter intrusion detection systems for large commercial companies and government facilities.• Lead various projects – attended meetings, aided in determining/implementing client specifications and requirements, and delegated work load.• Created quotes based on customer requirements and expectations.

• Installation, maintenance, and service of CCTV systems, and intercom systems.• Worked closely with Chubb Security installing and servicing alarm and access control systems.

• Installation, maintenance, and service of alarm systems, access control systems, and CCTV systems.• Experience with networking systems, fiber-optics, system design, and project co-coordinating.• Designed and installed access control and CCTV systems for: John Deere Canada, Supply Chain Management (Wal-Mart warehousing), Hamilton Port Authority, and Microsoft.

Basic military qualification (2001), Basic Infantry qualification (2001), Peace Keeping training (2002). Ceremonial Guard (2002-2004), Weapons handling/teaching course (2005).