David Carr Email & Phone Number

• Analyze, support and implement front end revenue cycle application systems for BILH community hospitals using Meditech Enterprise Health Record.
• Subject matter expertise with Community Wide Scheduling, Automated Reminders, Registration and Insurance eligibility and authorization management.
• Lead, manage and participate in multiple projects across the community hospitals and information systems, related to enhancement of revenue cycle applications and workflows.
• Train and create detailed educational materials to maintain appropriate use of program functions and workflow efficiencies.
• Demonstrate and advocate high level of commitment to the integration of BILH IT across community hospitals.
• Moderate 4+ years of weekly revenue cycle meetings with all primary stakeholders in leadership and IT, acting as one cohesive system towards strategic goals.

• Managed, conducted and oversaw the training & re-training of any Hospital staff performing revenue cycle functions or working in the registration, insurance authorization management and/or scheduling applications.
• Managed and conducted classroom training for new employees during their 90-day probation period and on the job retraining as identified.
• Performed 90-day review evaluation of new staff.
• Created and developed job competency and education materials to achieve operational goals. Ongoing support and training in Meditech, Passport registration quality adherence, Craneware and any future systems.
• Provided additional classroom and/or one-on-one training to assist in special project rollouts.
• Provided competency tools and strategies for improving processes and implementation.

• Manage and support 9 direct and 45 indirect reports.
• Review and approve bi weekly payroll for entire department of 54+ employees.
• Efficiency and consistency increased of the registration/scheduling process in two busy outpatient centers throughout community & inpatient area.
• Insurance denials reduced from 30K to 4K over one year of structured insurance management workflows. Lowest denial rate in hospital.
• Control salary and expense budgets and explain variances
• Assist Director in developing and planning capital, salary and expense budgets.

• Coordinated and oversaw technical and office administrative work within a busy outpatient department.
• Supervised a staff of 4-8 employees.
• Processed department payroll weekly.
• Maintained and ordered all office supplies.
• Managed and coordinated 7-9 physician schedules between Newton-Wellesley Hospital and Spaulding Rehabilitation Network.
• Acted as key administer for web-based insurance programs for all outpatient services.

Resolved claim denials with all insurance payers to ensure accurate payment Responsible for all legal billing preparation such as certified bills. Reviewed self-payment accounts to ensure accurate billing statements according to established patient contracts.

Process claim adjustments for all internal areas. Managed inventory on daily receipts to meet division standards. Handled multiple calls on priority hotline with other BCBS regional plans.