David Carraro Email & Phone Number

North Miami Beach, FL, US

Miami, Florida, United States

• Act as the liaison for all product development and design platforms.
• Manage all Service Excellence meetings and provide training on Vijlian’s products and services framework.
• Attend conferences, shows, and peer group sessions to educate other CEOs and CIOs about Vijlian’s products and services.
• Review and recommend Application Programming Interface (APIs) and integrated technologies
• Participate in all meetings acting as the technical Subject Matter Expert (SME) on Vijlian’s security products and services.
• Develop, modify, and design the company documentation database to provide training materials for incident response and security operation teams.

Responsible for installing, modifying, upgrading, troubleshooting and making repairs to over 200 server related hardware and software systems, supporting a business of over 4,000 associates in an enterprise environment and providing technical assistance to the user communityProvided ongoing support to the executive management teamManaged the escalation.

The Beer Store

Point of contact for escalation and supervision of all desktop related issues and projects that could not be handled by junior level technicians.Worked closely with internal business unit heads to ensure proper resolution of all of their service level agreements, documented problems, projects and inquiries.Troubleshooter of MS Office 2013, proprietary and.

Working closely with Manager, IT Customer Support Services, assist in planning and establishing operational objectives for the technical support service group.On an ongoing basis, critically assess the workflow processes and make neccessary improvements to the group tasks as they relate to account administration and interfacing with Help Desk and other IT.

Mississauga, Ontario, Canada

Provide desk side support to major clients to resolve user concerns with specific applications, including Windows XP, Microsoft Office, and numerous industry specific applicationsIntegrated the CGI Helpdesk for two major corporations ( Purolator and Nova Scotia Power ), which involved software selection, training and development of proceduresAnswer.

Presented second-level technical support for desktop and network related problems; which require thorough research and perceptive study in determining the best possible resolution.Performing system/software backups of systems to be restored on newly imaged desktops and laptops Ensured network and local printers and other processing equipment is functioning.

Performed first-level problem resolution support for all operating, hardware and/or production related problems; this requires perceptive analysis, implementation or delegation of feasible solutions and follow-through to ensure satisfactory resolution on a 24-hours/7 day a week schedule.Provided technical telephonic support to all CBC users across Canada.

Provided telephonic support to members of the JUNO online service in the USA, which has approx. 6 million members.Support included:Upgrading current members’ software.Installing the client software and a web browser for new members.Troubleshooting modem set-up and dialling issues.Troubleshooting Windows 95 dial up networking software issues.General advice.

Mcp, Computer Programming, 3.1

Bachelor Of Applied Science - Basc, Computer And Information Sciences And Support Services

Certified Engineering Technician Degree, Computer Electronics, 3.0 - Theory, 3.2 - Lab

Master Of Science - Ms, Project Management Professional, Completed - On Track To Obtain Pmp Certificate

Project Resources: Planning and Scheduling

Master Of Science - Ms, Project Management Professional, Completed - 3.0

Project Management Principles

Mcse 2000, Windows Nt/2000 Technologies

Introduction To Unix Applications

Introduction To Project Management For Non-Project Managers