David Carroll Email and Phone Number
David Carroll's Location
New York City Metropolitan Area, United States, United States
David Carroll's Contact Details
David Carroll work email
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David Carroll personal email
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David Carroll phone numbers
About David Carroll
Over 20 years experience in planning, developing, implementing, and supporting state of the art information technology and cybersecurity solutions across global enterprise environments. Evaluates technology processes to identify deficiencies, opportunities, and potential cost savings. Highly skilled in information security, crisis management, problem management, consensus building across teams, as well as a strong and proven ability to build and manage creative, high energy, business-focused technology groups.Specialties: • CyberSecurity Technology Strategy and Implementation• Talent Management and Employee Development • Security and Infrastructure Incident Response • Infrastructure Management • Project Development and Management• Complex Technology Integration • Problem Resolution and Troubleshooting• Enterprise-Level Process Development
David Carroll's Current Company Details
David Carroll Work Experience Details
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Head Of Global Cyber OperationsMunich Re (Group) Nov 2019 - PresentMunich, Bavaria, De
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Assistant Vice President - Global Cyber Security OperationsManulife May 2017 - Nov 2019Toronto, Ontario, CaResponsible for the Global CyberSecurity Operations team for Manulife/John Hancock. Managed Level 1 and 3rd party SOC services, SIEM, Forensics and Incident Response, Anti-Virus, Webfiltering, WAF/DDOS protection, CSIRT/CERT team, and the corporate vulnerability management program. Led a staff consisting of 26 security engineers, plus vendor and contract staff augmentation. Key Accomplishments: Repatriation and unification of Manulife global security services from multiple regional 3rd party vendors. Implementation of the ServiceNow Security Incident Response module and security catalog. Consolidation of multiple Arcsight SIEM's into a single cloud-based instance.Assembled a formal CSIRT/CERT team and developed a unified security incident management response process. Development of the overall vulnerability management strategy and product suite, utilizing ServiceNow, Qualys, and Carbon Black. Integration of paid and open source threat intel feeds into both the SIEM and operational investigations. Management and overall responsibility of the FireEye ETP email product.Governance and management of Prolexic and Kona DDOS services contracted via Akamai. Worked with the Federal Bureau of Investigation and the Department of Homeland Security to share information on active threats involved in pending investigations. -
Systems Director - End User TechnologyManulife Mar 2013 - Jun 2017Toronto, Ontario, CaRetained existing function within the consolidation of Manulife and John Hancock IT services into a single global infrastructure services organization. Now responsible for all GIS end user facing projects, Citrix and VDI services, as well as the imaging, application packaging, and software distribution space for 25,000 PC's in North America. Managed a full time staff of 13, with contract staff augmentation as needed. Key Accomplishments: Completed the migration of 12,000+ Manulife end-user clients to Windows 7.Repatriation of app packaging, SCCM, Citrix, Windows MDT imaging, Full disk/Removable media encryption, and end-user Active Directory GPO management from IBM Global Services.Consolidation of the separated US and CDN end-user infrastructure services into single product/single infrastructure solutions (App-V 5.0, SCCM, Checkpoint, SEP) Worked with datacenter hosting vendor to architect and implement a 5000+ seat VDI environment, utilizing VMWare, Xtreme I/O, and Citrix XenDesktop. Decommissioned the legacy Citrix XenApp 4.5 farm and replaced it with a combination of VDI and XenApp 6.5Completed a migration of all end user clients and XenApp farms to Internet Explorer 11, utilizing Enterprise Mode where required. Assisted in a 1700 user Active Directory migration and application integration as part of the Standard Life Canada acquisition, and a 25,000 user migration from Lotus Notes to Office 365.
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Sr. Systems Manager - Cts Application And Project ServicesJohn Hancock Mar 2011 - Mar 2013Boston, Ma, UsContinued in previous role, in addition to absorbing the PC Engineering division into my existing organization. Managed a full time staff of 6, as well as contract staff depending on project workload.Key Accomplishments: Established and maintaining processes for software packaging and distribution, including MSI, iOS, App-V, and Citrix.Initiated and executed a corportatewide upgrade of Internet Explorer from versions 6 to 8.Responsible for managing and maintaining the core application suite lifecycle (Encryption, Anti-Virus, etc).Redesigned the PC Active Directory structure and polices to reduce privileged administrative access as well as manage desktop image settings at a global level. Managed an in house vendor relationship and governance model for application packaging and SCCM administration, as well as internally building and maintaining the standard desktop image for both Windows XP and Windows 7.Migration of 6000+ end user clients (Desktop, Laptop, and VM) to Windows 7 using SCCM integrated USMT in conjunction with MDT. -
Technical And Project Lead - Client Technology ServicesJohn Hancock Jan 2008 - Nov 2011Boston, Ma, UsWorked in conjunction with PC Engineering, Desktop Services, CTO Governance, Business Representatives, and the Project Management Office to establish, implement, and maintain the architecture for approximately 6000 desktops and laptops as well as 1000 Blackberry devices across the United States. Evaluated new technology, performed change management, established and maintained desktop hardware and software standards, and assisted in the implementation and support of all projects and/or software that affected the PC environment. Also consulted on RFP/RFS requirements and evaluates responses from various third party vendors. Usually managed a staff of 4 to 8 people, based on workload and project size.Key Accomplishments: Assisted in the migration of approximately 7000 user accounts from NT 4.0 to Active DirectoryMigration support of an upgraded RSA and Cisco VPN/NAC solution, as well as establishing process for vendor SSL portal access into the environment via software based RSA tokensDeployment and support of full disk encryption to all laptops, as well as portable media device encryption to all PC’s to meet MA 201 CMR 17 regulationsImplemented and currently managing the Bomgar remote support appliance. Migrated 5000 end users from Microsoft Outlook to Lotus Notes 8.5.1Assisted in the development of a production Desktop Virtualization environment using VMware and Citrix XenDesktopEstablished a comprehensive malware response process for the entire US desktop environment. Implemented Microsoft Application Virtualization (App-V), WSUS, and upgraded SMS 2003 to SCCM 2007 R3. Designed, built, and personally trained an offshore first call resolution Servicedesk located in Manila, Philippines, to directly support our remote John Hancock Financial Network sales representatives
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Incident ManagerJohn Hancock Jul 2006 - Jan 2008Boston, Ma, UsManaged the day to day operations of the Level II desktop support team in an enterprise environment. Responsible for the distribution and assigning of incident and problem tickets to the Level II team, meeting SLA's defined by upper management, following up on and resolving escalated and aged tickets, tracking, reviewing and reporting on individual and overall team performance via feedback ratings and metrics systems, as well as mentoring co-workers.
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Incident ManagerIbm Aug 2005 - Jul 2006Armonk, New York, Ny, UsManaged the day to day operations of the Level II desktop support team in an enterprise environment. Responsible for the distribution and assigning of incident and problem tickets to the Level II team, meeting SLA's defined by upper management, following up on and resolving escalated and aged tickets, tracking, reviewing and reporting on individual and overall team performance via feedback ratings and metrics systems, as well as mentoring co-workers. -
Servicedesk / Desktop SupportBoehringer Ingelheim 2004 - 2005Ingelheim Am Rhein, Rhineland-Palatinate, DeProvided Level 1 and 2 PC support to 3500 members of the sales force in 50 states and Puerto Rico via telephone, in person, and remotely using MS Windows Netmeeting. Responsible for entering tickets in the Tivoli call tracking system, responding to e-mail and voicemail requests, virus identification and removal, troubleshooting Microsoft Office issues, troubleshooting connection and database issues with the Siebel 7.0 sales force tracking software, as well as answering questions and concerns about the program, troubleshooting home/remote high speed and dial up issues, configuring Linksys routers (Bridging, PPPOE, and Static IP), and processing accessory and VPN requests.
David Carroll Skills
Active Directory
Citrix
Sccm
It Strategy
Vmware
System Deployment
Windows 7
Information Technology
Enterprise Software
Disaster Recovery
Technical Support
Data Center
Vpn
Windows Xp
Blackberry
Vdi
Remote Desktop
Blackberry Enterprise Server
Systems Management
Enterprise Architecture
Lotus Notes
Microsoft Technologies
Virtualization
Application Virtualization
Windows Server
Desktop Administration
Laptops
Vmware Esx
Servers
Encryption
Offshore Resource Management
San
Microsoft Exchange
Application Packaging
Offshore Operations
Staff Development
Citrix Metaframe
System Center Configuration Manager
Desktop Management
David Carroll Education Details
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Newbury CollegeComputer Science
Frequently Asked Questions about David Carroll
What company does David Carroll work for?
David Carroll works for Munich Re (Group)
What is David Carroll's role at the current company?
David Carroll's current role is Head of Global Cyber Operations at Munich Re (Group).
What is David Carroll's email address?
David Carroll's email address is da****@****ock.com
What is David Carroll's direct phone number?
David Carroll's direct phone number is +161766*****
What schools did David Carroll attend?
David Carroll attended Newbury College.
What skills is David Carroll known for?
David Carroll has skills like Active Directory, Citrix, Sccm, It Strategy, Vmware, System Deployment, Windows 7, Information Technology, Enterprise Software, Disaster Recovery, Technical Support, Data Center.
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