David Carty Email and Phone Number

Managed a team of 13 collections advisors within dialler teamCoached and trained collections advisors to achieve maximum potentialConducted monthly 1-2-1 meetings with collections advisorsDelivered feedback to collections advisors in line with agreed modelOversaw the use of automated outbound dialling system Facilitated annual performance reviews in line with HSBC modelAchieved collections targets in line with key performance indicatorsMaintained FTE levels in line… Show more Managed a team of 13 collections advisors within dialler teamCoached and trained collections advisors to achieve maximum potentialConducted monthly 1-2-1 meetings with collections advisorsDelivered feedback to collections advisors in line with agreed modelOversaw the use of automated outbound dialling system Facilitated annual performance reviews in line with HSBC modelAchieved collections targets in line with key performance indicatorsMaintained FTE levels in line with company expectationsEnsured TCF ethos demonstrated across all daily activitiesMotivated collections advisors to achieve individual targetsCommunicated local and national business changes to team Produced structured development plans for collections advisorsAssisted in the further development of experienced collections advisorsDelivered stand up training events to collections teams as requiredEnsured timely completion of mandatory training for collections teamMaintained appropriate team attendance records on monthly basis Show less

Managed a team of six branch sales staff Monitored the achievement of individual and team targets Trained, coached and developed individuals to achieve objectivesFacilitated weekly branch team meetings to assess productionMaintained company Audit and Compliance requirements

Developed new sales opportunities through customer lead baseSold secured and unsecured loan products to new customersAssessed suitability of customers for credit protection insurancePresented income protection insurance for selected customersFacilitated face to face customer appointments in branchActed in accordance with company audit and compliance standardsPerformed branch relief duties during branch managers absence

Maintained and developed sales of Yellow Pages advertising Reduced loss by building customer relationshipsProspect new business

Responsible for overall Sales and ProfitRecruitment and training of staffMitigating loss