- Supervise team of eight cashiers, three inside sales associates, and one cash room clerk to effectively achieve daily department goals of customer satisfaction, accurate cash drawer deposits, achieve sales goals, and "Grand Opening" readiness.- Maintain and sometimes troubleshoot HP point of sale hardware. - Internal audits to ensure we are following standard operation procedures to provide our customers with the best experience. - Verify cash daily cash and check deposits to ensure cash room clerk meets expected performance. - Provide exceptional customer service when processing sales transactions and when resolving issues related to returns, exchanges, and warranties.- Generate weekly shift schedules for twelve associates working around requested time off. - Prepare weekly store operations invoice report for accounts payable. - Manage store use supplies ensuring operations have enough supplies to perform daily operations while maintaining a monthly supplies budget.

- Assist in company wide cut over from legacy system to Microsoft Dynamics AX. - Trained over 250 associates throughout 13 locations on how to utilize Microsoft Dynamics AX to generate sales orders, purchase orders, inventory management, input customer data, and point of sale transactions. - Assist in customizing ERP to function with HD Supply's standard operations. - Assist in problem solving user errors, system errors, and helped with root cause analysis of errors. - Assist on installing HP's point of sale hardware.

- Focus on building and maintaining customer relations to achieve weekly sales goal.- Provide exceptional customer service achieving a first choice mentality from our customers. - Increasing sales by product knowledge offering customers materials needed to complete the job.- Generate Sales Orders, Purchase Orders, and Invoices.- Played key role in opening up Santa Ana (2013), and Los Angeles (2015) locations.