I am engaged in the development and modernization of interactive scripting, applicable to contact center programs such as Genesys. My work focuses on enhancing operational efficiency, delivering innovative solutions, and driving continuous improvement within the contact center software sphere.

As a Technical Support Operator in the Security Systems department, I have been responsible for providing remote technical assistance for the programming, repair, and maintenance of alarm systems for end customers. My primary responsibilities include diagnosing and resolving technical issues using specialized software, ensuring optimal operability and security for our clients’ systems