David Castellar Email & Phone Number

Draper, Utah, United States

Provided Apple and PC support, troubleshooting issues related to hardware and software, ensuring swift resolution of tickets.• Collaborated with external vendors for hardware repairs and replacements, maintaining seamless communication to avoid work disruption.• Managed JAMF MDM to deploy and maintain Apple devices across the organization.• Supported Zoom and Slack implementations, resolving technical issues and setting up meeting rooms with AV configurations

Coordinated IT equipment deliveries and handled technical troubleshooting for in-store setups, ensuring smooth IT operations.• Managed network-related issues (DNS, VPN, and WiFi) to ensure fast resolution and minimal downtime.• Collaborated with multiple teams to handle cross-functional IT support projects and maintain IT systems performance.