David Castillo
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David Castillo Email & Phone Number

Analyst and Developer of Information Systems | IT Consultant | Customer Service | Passionate about managing & Creating powerful Client Relationships | Bilingual | Latter art barista | Traveller | Blogger
Location: Bogota, D.c., Colombia 2 work roles 2 schools
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Role
Analyst and Developer of Information Systems | IT Consultant | Customer Service | Passionate about managing & Creating powerful Client Relationships | Bilingual | Latter art barista | Traveller | Blogger
Location
Bogota, D.c., Colombia

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David Castillo is listed as Analyst and Developer of Information Systems | IT Consultant | Customer Service | Passionate about managing & Creating powerful Client Relationships | Bilingual | Latter art barista | Traveller | Blogger based in Bogota, D.c., Colombia. AeroLeads shows a matched LinkedIn profile for David Castillo.

David Castillo previously worked as IT Consultant at Evolution Technologies Group S.A.S and Technical Support Junior at Instituto Roosevelt. David Castillo holds Analyst And Developer Of Information Systems from Servicio Nacional De Aprendizaje (Sena).

Profile bio

About David Castillo

I am a professional with over 5 years of experience in the tech sector, specialising in support and process consulting. I know Linux server administration and have some experience in back-end and front-end development. I’ve worked with monitoring platforms and Service Manager administration, as well as gathering information and providing end-user support, which has allowed me to deeply understand client needs.During a career break in Melbourne, Australia, I improved my English and pursued my passion for coffee, working as a barista and head barista specialising in latte art. This international experience gave me skills in adaptability and teamwork in a multicultural environment and reinforced my attention to detail.My biggest hobby is backpacking, which has taken me around the world. I share my adventures and experiences on a personal blog, where I document each destination and the lessons I’ve learnt along the way.I’m keen to continue my professional development in the tech field, applying my technical skills and experience in project management and customer support to contribute effectively in dynamic and challenging environments.

2 roles

David Castillo work experience

A career timeline built from the work history available for this profile.

It Consultant

Evolution Technologies Group S.A.S

Bogota, D.C., Capital District, Colombia

* System Architecture & Infrastructure with a deep understanding of IT infrastructure, including servers, networks, storage solutions, and cloud environments (AWS, Azure, GCP, Service Manager).* Software Development & Integration proficiency in system integration and experience with programming languages (Java, Python, C#, etc.) to assess software solutions.* Database Management very good expertise in database systems (SQL, NoSQL, Oracle) and data management strategies.* Security Frameworks managing good and basic knowledge of cybersecurity standards (ISO 27001, NIST) and best practices in securing networks, systems, and data.* Cloud Computing: Experience with cloud infrastructure, services and migrations, particularly with platforms like AWS, Azure, or Google Cloud.* Virtualization with tools like VMware, Virtual Box and Hyper-V for managing virtual environments.* Digital Transformation advising businesses on adopting emerging technologies and aligning IT strategies with business objectives.* Agile & Waterfall Methodologies knowledge of both Agile and traditional project management techniques to lead IT projects.* Consulting & Advisory Skills ability to communicate technical solutions effectively to non-technical stakeholders and build strong relationships with clients.* Troubleshooting strong analytical skills to quickly identify issues and offer practical solutions for complex IT challenges.* Root Cause Analysis with expertise in performing root cause analysis to prevent recurring problems and streamline IT operations.* AI, Machine Learning & IoT awareness of the latest trends in artificial intelligence, machine learning, and the Internet of Things, and how they can be integrated into business strategies.* Contract Negotiation skilled in negotiating terms with IT vendors and service providers strong customer service and great building customer relationships.

Mar 2016 - Dec 2019

Technical Support Junior

Bogota, D.C., Capital District, Colombia

* Windows and macOS: Proficiency in troubleshooting and configuring Windows and macOS systems.* Linux Basics: Familiarity with Linux commands and basic troubleshooting in Linux environments.* PC and Peripheral Setup: Ability to install, configure, and troubleshoot hardware such as computers, printers, and routers.* Component Replacement: Basic understanding of replacing faulty hardware components (RAM, hard drives, etc.).* TCP/IP, DNS, DHCP: Knowledge of basic networking protocols and IP addressing.* Wi-Fi Setup and Troubleshooting: Ability to configure and troubleshoot wireless networks and internet connectivity issues.* Application Installation: Install, configure, and troubleshoot common software applications.* Basic Troubleshooting: Diagnose and resolve software issues such as crashes, slow performance, and compatibility problems.* Ticketing Systems: Experience with help desk software (Jira, Helpdesk) for managing user requests and issues.* Remote Support: Ability to provide remote assistance using tools like TeamViewer, any desk and Remote Desktop.* Customer Service: Strong interpersonal skills to handle user queries and communicate technical solutions in a clear, non-technical manner.* Documentation: Ability to document issues, resolutions, and processes for future reference.* Password Management: Knowledge of password policies, multifactor authentication, and securing accounts.* System Updates: Knowledge of applying patches and updates to software and operating systems.* Automated Tools: Familiarity with tools that manage software updates across multiple devices.* Windows Command Prompt & PowerShell: Basic understanding of commands for troubleshooting.* Linux Terminal: Familiarity with basic Linux commands for diagnosing system issues.* Prioritization: Ability to manage multiple support tickets and prioritize urgent issues.* SLA Awareness: Understanding Service Level Agreements (SLAs) and working within response and resolution time frames.

Feb 2015 - Mar 2016
2 education records

David Castillo education

Analyst And Developer Of Information Systems

Designing and implementing innovative systems that streamline business operations. Key expertise includes systems analysis, requirements.

Technical-Labour, Data Base And It Program Operation, Technical-Labour

Instituto Colombiano De Aprendizaje Incap

Strong knowledge of SQL and popular database systems (MySQL, PostgreSQL, SQL Server, Oracle). Expertise in database design, backup.

FAQ

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What is David Castillo's role at their current company?

David Castillo is listed as Analyst and Developer of Information Systems | IT Consultant | Customer Service | Passionate about managing & Creating powerful Client Relationships | Bilingual | Latter art barista | Traveller | Blogger.

Where is David Castillo based?

David Castillo is based in Bogota, D.c., Colombia.

What companies has David Castillo worked for?

David Castillo has worked for Evolution Technologies Group S.A.S and Instituto Roosevelt.

How can I contact David Castillo?

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What schools did David Castillo attend?

David Castillo holds Analyst And Developer Of Information Systems from Servicio Nacional De Aprendizaje (Sena).

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