* System Architecture & Infrastructure with a deep understanding of IT infrastructure, including servers, networks, storage solutions, and cloud environments (AWS, Azure, GCP, Service Manager).* Software Development & Integration proficiency in system integration and experience with programming languages (Java, Python, C#, etc.) to assess software solutions.* Database Management very good expertise in database systems (SQL, NoSQL, Oracle) and data management strategies.* Security Frameworks managing good and basic knowledge of cybersecurity standards (ISO 27001, NIST) and best practices in securing networks, systems, and data.* Cloud Computing: Experience with cloud infrastructure, services and migrations, particularly with platforms like AWS, Azure, or Google Cloud.* Virtualization with tools like VMware, Virtual Box and Hyper-V for managing virtual environments.* Digital Transformation advising businesses on adopting emerging technologies and aligning IT strategies with business objectives.* Agile & Waterfall Methodologies knowledge of both Agile and traditional project management techniques to lead IT projects.* Consulting & Advisory Skills ability to communicate technical solutions effectively to non-technical stakeholders and build strong relationships with clients.* Troubleshooting strong analytical skills to quickly identify issues and offer practical solutions for complex IT challenges.* Root Cause Analysis with expertise in performing root cause analysis to prevent recurring problems and streamline IT operations.* AI, Machine Learning & IoT awareness of the latest trends in artificial intelligence, machine learning, and the Internet of Things, and how they can be integrated into business strategies.* Contract Negotiation skilled in negotiating terms with IT vendors and service providers strong customer service and great building customer relationships.

* Windows and macOS: Proficiency in troubleshooting and configuring Windows and macOS systems.* Linux Basics: Familiarity with Linux commands and basic troubleshooting in Linux environments.* PC and Peripheral Setup: Ability to install, configure, and troubleshoot hardware such as computers, printers, and routers.* Component Replacement: Basic understanding of replacing faulty hardware components (RAM, hard drives, etc.).* TCP/IP, DNS, DHCP: Knowledge of basic networking protocols and IP addressing.* Wi-Fi Setup and Troubleshooting: Ability to configure and troubleshoot wireless networks and internet connectivity issues.* Application Installation: Install, configure, and troubleshoot common software applications.* Basic Troubleshooting: Diagnose and resolve software issues such as crashes, slow performance, and compatibility problems.* Ticketing Systems: Experience with help desk software (Jira, Helpdesk) for managing user requests and issues.* Remote Support: Ability to provide remote assistance using tools like TeamViewer, any desk and Remote Desktop.* Customer Service: Strong interpersonal skills to handle user queries and communicate technical solutions in a clear, non-technical manner.* Documentation: Ability to document issues, resolutions, and processes for future reference.* Password Management: Knowledge of password policies, multifactor authentication, and securing accounts.* System Updates: Knowledge of applying patches and updates to software and operating systems.* Automated Tools: Familiarity with tools that manage software updates across multiple devices.* Windows Command Prompt & PowerShell: Basic understanding of commands for troubleshooting.* Linux Terminal: Familiarity with basic Linux commands for diagnosing system issues.* Prioritization: Ability to manage multiple support tickets and prioritize urgent issues.* SLA Awareness: Understanding Service Level Agreements (SLAs) and working within response and resolution time frames.