Work in Trust area as Senior Technical Project Manager. . Plan & manage application upgrades, enhancements and new deployments.

GM IS&S, Hosting Services - Delivery & Project ManagementGeneral Motors CorporationWarren Technical Center

Project Manager / ITIL Lead on Service Desk project.Main responsibilities were:• The selection and placement of the applications physical hardware environment in the Data Center.• The assessment of the existing Service Desk procedures & policies to be followed for the new system deployment.• The development & scheduling of training for over 300 IT members on the new application.• Maintaining Project timelines, issues/risks and status reports in Clarity.• The integration of Service Desk time with Clarity.• The integration of Clarity tasks with Service Desk.• Communications to senior management.• Project status and presentations to the entire organization.• Management of all Clarity based initiatives.• Management of all personal engaged with Clarity & Service Desk projects.

• Lead pharmaceutical network/phone system upgrade/qualification project. Upgraded entire corporate network from flat Cabletron based network to Cisco based network with multiple VLANS, CISCO IP phones and MARS Security. • Negotiated reduction in overall project costs downward by 54%.• Project Management Office Lead for the IT services group. • Helped train end users, to improve the efficiency, effectiveness, and adaptability of their telephony and data technology. • Consulting and managing numerous corporate IT upgrade projects by successfully devising, delivering and supporting Scope, timeline resource charts.• Engagements include network, telephony, server farm and data center upgrade and several major application upgrades.• Deployed ITIL based IT Service Desk and Change Management process.

Helped set up Data Center Support PMO for General Motors. Project Manager / Deployment Manager, in the Warren General Motors Engineering Center. •Projects involved working directly with senior General Motors Operations and EDS Application Support managers to address issues and concerns regarding disaster recovery and the monitoring of servers, networks, databases and applications. • Lead matrixed project teams to install and/or decommission servers, storage and networking throughout the enterprise on time, utilizing customers SDP-21 methodology.. • Managed a team of Technical resources to manage weekly deployments of EMC hardware solutions