David Cerda Email & Phone Number

Downey, Ca, Us

Downey, Ca, Us

Contact the borrower at least once a quarter• Follow-up on how the business is performing and what Newtek can do to help• Minimize delinquencies• Collect financials• Update key data fields in LM• Collect late fees• Payoff documentation releases• Site inspections on past due 45 days• Increase closing referrals• Compile required financial data for processing any servicing request• 30 & 60 delinquency letters• Assisting post-closing with clearing exceptions• Assisting closing with outgoing issues• Assisting the insurance department• Newtek monthly surveys• Newsletter sign-ups• Follow-up on delinquent taxes• Daily interaction with the Accounting Department• Pre-qualification of existing loans• Other projects assigned by Management*Attend training and maintain knowledge of procedures to ensure compliance with laws and regulations with the SBA.*Submitting referrals to our business servicing specialist department for borrower’s request. (Business Line of Credit, Business Lending, Merchant Cash Advance, Web Services, Merchant Processing, e-commerce, & Insurance)

Costa Mesa, California, United States

Collection Representative (Supervisor)Payoff / Happy Money - Costa Mesa, CASeptember 2017 to March 2021Manage and Lead team of 6.Handel escalation calls from members.Reviews and works assigned delinquent accounts from First Payment Defaults - 119 days and charge offsContact Delinquent accounts by phone.Advises and counsels members of necessary actions and strategies for debt repayment.Conducts skip tracing for locating members as necessary.Makes recommendations for extensions or deferments within guidelines.Stays current on collections process knowledge, legal/regulatory requirements and trends.Support and participates in continuous improvement activitiesEnsures documentation of all work done is accurate and complete.

Irvine, California

• Contact the borrower at least once a quarter• Follow-up on how the business is performing and what Newtek can do to help• Minimize delinquencies• Collect financials• Update key data fields in LM• Collect late fees• Payoff documentation releases• Site inspections on past due 45 days• Increase closing referrals• Compile required financial data for processing any servicing request• 30 & 60 delinquency letters• Assisting post-closing with clearing exceptions• Assisting closing with outgoing issues• Assisting the insurance department• Newtek monthly surveys• Newsletter sign-ups• Follow-up on delinquent taxes• Daily interaction with the Accounting Department• Pre-qualification of existing loans• Other projects assigned by Management*Attend training and maintain knowledge of procedures to ensure compliance with laws and regulations with the SBA.*Submitting referrals to our business servicing specialist department for borrower’s request. (Business Line of Credit, Business Lending, Merchant Cash Advance, Web Services, Merchant Processing, e-commerce, & Insurance)

Lake Forest, Ca

• Responsible for collecting all payments and past due bills including welcome, reminder and collection calls for commercial and SBA 7A loans. • Responsible for monitoring customer bill payments and following up on payment arrangements. • Prepare, approve and send out Notice of Intent to foreclose notices to borrowers who are over 30 days delinquent. • Work well in a high volume, fast paced environment • Submit cashiering and research request for any issues or request borrower may have. • Provide Customer Service to borrower requesting any explanation regarding any questions on loans. • Ability to adapt easily to new procedures, policies and systems • Data Entry • Strong verbal communication, interpersonal and negotiation skills. • Met all collection deadlines and followed all protocols • Inbound and Outbound phone experience • Assist Asset Managers/Portfolio Managers/REO Team on various administrative tasks • Maintain appropriately organized loan files • Read and route incoming mail and attach to appropriate file • Compose routine correspondence • Make copies of correspondence or other printed materials • Knowledge of consumer collection techniques and laws

Santa Ana, Ca

• Departmental Trainer • Sub Prime Loans • Strong verbal communication, interpersonal and negotiation skills. • Responsible for collecting all payments and past due bills including welcome, reminder and collection calls • Meet all collection deadlines and followed all protocols • Data Entry • State Specific Loan Counselor (PA, NH, MA) • Inbound/Outbound Phone Experience • 1st payment defaults • Corporate & Business Policies & Procedures • Ability to multi-task & Process offline work • Complied with RESPA • Knowledge of consumer collection techniques and laws

Irvine, Ca

* Departmental Trainer * Collect and process payment 0-90 days delinquent. * Strong verbal communication, interpersonal and negotiation skills. Including reminder and collection calls * Met all collection deadlines and followed all protocols.* Data Entry * Inbound/Outbound Phone Experience * Followed corporate & business policies & procedures * Ability to multi-task and process offline work.