Learning systems administrator in charge of relaunching and managing InVision’s three learning products on an enterprise 3rd party LMS (Docebo).- Led the integration and deployment of company’s SaaS Academy to Docebo creating a seamless customer onboarding product training solution.- Launched a fully automated InVision L&D Academy, streamlining our company's new hire onboarding and compliance training.- Worked within a product engineering team to relaunch The Call Center School platform designing an enhanced and scalable self-service skills-based training product.- Defined technical, development, and financial workflows to incorporate new learning products across company verticals.- Spearheaded the Customer Success initiative to relaunch and drive revenue for TCCS.- Worked closely with InVision’s Education Lead to ensure all technical solutions were aligned with broader education and business strategy.- Acted as the main vendor point of contact for Docebo and Rustici.- Led technical support for all education technology inquiries.

Responsible for migration, configuration, and management of ethics and compliance e-learning programs on Cornerstone LMS for top tier global clients.- Worked as lead consultant to define the migration and implementation strategy for enterprise customers including employee, joint venture, business partner, and supplier programs.- Liaised with client and SAI cross-functional teams to integrate client systems and LMS automating and streamlining administrative processes and user learning experience.- Outlined and managed LMS migration process to define project tasks and timelines for clients, successfully completing upgrades ahead of schedule.

Managed launch of new SAI clients and migration of legacy Integrity clients onto SAI LMS.- Administered multiple client programs simultaneously across three proprietary LMSs successfully deploying new and annual training requirements above 90% error free launch target.- Liaised with product and development teams to define LMS product gaps and outline client product enhancement requests.- Mentored, trained, and coached program specialist team members.

Built and maintained strong client relationships, set-up and deployed program initiatives according to schedule.- Led kick-off calls with new clients outlining implementation process, coordinated course and portal customizations with cross-functional teams, and defined program data requirements for business rules and reporting analytics.- Configured and maintained client programs on LMS, setup and processed client data files and curriculum assignments, reviewed and optimized program management processes.- Primary contact for client issues, led weekly calls, and maintained status reports.

Responsible for project management of ecommerce storefront, auction, and eBay implementations on the Truition platform.- Developed and maintained project plans, led weekly status calls, managed site configuration, conducted client needs assessments, performed quality assurance, and trained clients.- Worked with global cross-functional teams to build and document project specifications, use cases, and test plans.- Provided detailed weekly project status updates to client and Truition management team highlighting project milestones and potential risks.

Project Manager: Coordinated eCommerce promotional auction sites and major site enhancements for clients. Developed project plans detailing cross-functional teams objectives and implementation timelines. Responsible for quality assurance on final products before release. Supported clients with day-to-day operations and site modifications. Technical Support Representative: Point of contact for all applications issues and escalated customer service issues. Responsible for maintaining status updates with clients during high level issues to ensure customer satisfaction. Assisted senior engineers with critical issues and interpreted resolutions for clients.