David Chadwell Email & Phone Number

Us

• Directly oversaw Guest Services, Ticket Operations, and Public Safety departments, as well as third-party staffing and parking services for over 150 annual arena events.• Previously managed event services and food and beverage operations. • Led the Direct Event Profit team with a mission to maximize profits for every event; average profit per event grew by over 21% under my leadership. The team included representatives from booking, marketing, box office, facility operations, food and beverage, premium seating, event services, and finance.• Aggressively evaluated event production to optimize available inventory for suites and seating, enhance venue presentation, trade inventory for promotional value, collaborate with promoters to reprice tickets, create VIP packages, and utilize internal resources for promotion.• Established a Quality Assurance role to ensure the venue and guest experience remained first-class through inspections, statistical analysis, and surveys.• Developed and oversaw customer service training to coach all full-time and event staff on the culture, standards, and guest expectations for Bridgestone Arena and the Nashville Predators.• Collaborated closely with the Facility Operations Department to maintain the arena and plan future renovations; instrumental in designing and developing a $4 million state-of-the-art, 600-person capacity event-level lounge with annual revenues exceeding $7 million.• Assisted the finance team in preparing and maintaining the annual budget for three departments. Monitored event expenses, comparing projected costs to final invoices to ensure budget adherence and financial accuracy.• Oversaw the Public Safety Department, ensuring compliance with league procedures, crowd and risk management, fire and life safety, video surveillance, and incident reporting.• Represented Bridgestone Arena on the Nashville Mayor’s Event Traffic Planning Committee, ensuring effective collaboration for major events.

Us

• Directed daily ticket operations of Bridgestone Arena, Nashville Predators, and the Country Music Association Music Festival.• Created, implemented, and managed ticketing operations policies and procedures.• Managed a department of 12 full-time and 60 part-time employees.• Ensured timely processing for Nashville Predators Season Ticket Holders, overseeing invoicing, order processing, and ticket shipment.• Recognized as an industry leader in ticketing technology; the Nashville Predators/Bridgestone Arena were among the first organizations to adopt digital (paperless) ticketing, dynamic pricing, and kiosks.

• Directly oversaw Guest Services, Ticket Operations, and Public Safety departments, as well as third-party staffing and parking services for over 150 annual arena events.• Previously managed event services and food and beverage operations. • Led the Direct Event Profit team with a mission to maximize profits for every event; average profit per event grew by over 21% under my leadership. The team included representatives from booking, marketing, box office, facility operations, food and beverage, premium seating, event services, and finance.• Aggressively evaluated event production to optimize available inventory for suites and seating, enhance venue presentation, trade inventory for promotional value, collaborate with promoters to reprice tickets, create VIP packages, and utilize internal resources for promotion.• Established a Quality Assurance role to ensure the venue and guest experience remained first-class through inspections, statistical analysis, and surveys.• Developed and oversaw customer service training to coach all full-time and event staff on the culture, standards, and guest expectations for Bridgestone Arena and the Nashville Predators.• Collaborated closely with the Facility Operations Department to maintain the arena and plan future renovations; instrumental in designing and developing a $4 million state-of-the-art, 600-person capacity event-level lounge with annual revenues exceeding $7 million.• Assisted the finance team in preparing and maintaining the annual budget for three departments. Monitored event expenses, comparing projected costs to final invoices to ensure budget adherence and financial accuracy.• Oversaw the Public Safety Department, ensuring compliance with league procedures, crowd and risk management, fire and life safety, video surveillance, and incident reporting.• Represented Bridgestone Arena on the Nashville Mayor’s Event Traffic Planning Committee, ensuring effective collaboration for major events.

• Directed daily ticket operations of Bridgestone Arena, Nashville Predators, and the Country Music Association Music Festival.• Created, implemented, and managed ticketing operations policies and procedures.• Managed a department of 12 full-time and 60 part-time employees.• Ensured timely processing for Nashville Predators Season Ticket Holders, overseeing invoicing, order processing, and ticket shipment.• Recognized as an industry leader in ticketing technology; the Nashville Predators/Bridgestone Arena were among the first organizations to adopt digital (paperless) ticketing, dynamic pricing, and kiosks.

• Managed all aspects of event ticketing for concerts and family events, including event set-up, maintenance, and reconciliation.• Facilitated the creation of sales and custom reports for upper management.• Acted as primary contact for customer service complaints related to ticketing issues.• Served as Manager on Duty, acting as primary contact for any event-related issues.

Los Angeles, Ca, Us

• Supported booking efforts for the West Coast territory by providing availability to buyers, soliciting offers, updating artist itineraries, and issuing contracts.• Maintained clear communication with artist management and agents regarding confirmed and pending performance dates.• Assisted buyers by providing essential information and resources to effectively promote their events.

Beverly Hills, California, Us

• Oversaw all facets of ticketing operations for Live Nation events across Tennessee.• Created events and ticket promotions on Ticketmaster to maximize ticket sales.• Managed ticket allotments for venues, artists, labels, fan clubs, and artist management, ensuring effective distribution and availability.