David Challinor Email & Phone Number

California, United States

San Francisco, California, United States

Co-managing a staff of 30. Scheduling & processing payroll for Front of House. Confirming venues (the Miner Auditorium & the Joe Henderson Lab) are guest ready. Printing all relevant paperwork for shows: production & show timelines: schedule, front of house personnel sheet. Pre-show meeting with House Managers & House Ushers. Monitoring pre-show patron flow & lobby status. Monitor radio throughout entire shift. Monitoring lobby post show status. Handle issues as they arise that need to be elevated beyond House Manager (with patrons, staff, volunteers, contractors, etc). Act as organization's representative for complaints, concerns, suggestions, etc. In case of emergency, act as point person for staff and security. Assess when emergency services need to be called. Supervise arrival of emergency services. Composing & filing incident reports as needed. Attend department & inter-departmental meetings representing Front of House.

San Francisco, California, United States

Box office responsibilities: Managing a staff of 10: including scheduling & payroll. Double checking Tessitura sales batches & submitting deposits, monitoring holds & comps requests from CEO, Executive Artistic Director & Publicist. Responsible for organizing & managing all onsale events including the fall & winter season's onsales. Supporting box office staff in customer service: handling patron requests for purchases, refunds, box office credit, ticket donations & membership by phone & email. Providing tech support & advice for patrons for "Fridays at Five" online streaming concerts: troubleshooting, login issues, digital membership by phone & email.Manager on duty responsibilities: Confirming venues are guest ready: double checking seating configuration & renumbering of seats, prepping both first & second floor lobbies for opening. Printing all relevant paperwork for shows: production & show timelines: schedule, front of house personnel sheet, meet & greet guest list, Leader Circle attendees. Managing front of house payroll for 30 employees. Receiving artist's merchandise & entering it into atVenu platform. Setting up merch tables. Pre-show meeting with House Managers & House Ushers. Monitoring pre-show patron flow & lobby status. Monitor radio throughout entire shift. Setting up for artist signing. Monitoring lobby post show status. Settling with artist's management. Handle issues as they arise that need to be elevated beyond House Manager (with patrons, staff, volunteers, contractors, etc). Act as company representative for complaints, concerns, suggestions, etc. In case of emergency, act as point person for staff and security. Assess when emergency services need to be called. Supervise arrival of emergency services. Composing & filing incident reports as needed.

San Francisco, California, United States

Managing the season ticket subscription process and all ticket related issues: This includes processing all subscriptions and donations by phone, mail and online, researching and prioritizing patrons requesting upgrades, organizing and overseeing the assembling and mailing of patron season ticket packages. Processing of all subscriber ticket exchanges, re-printing of lost tickets and additional single ticket purchases. Managing of all single ticket allotments to Goldstar, City Box Office, Stanford Live Box Office and Cal Performances. Managing and processing all complimentary ticket requests. Managing the box office at performances: selling tickets and supervising the will call desk, point-person/trouble-shooting for resolving all ticket/patron related issues at the venues. Bookkeeping of ticket sales at venues. Generating subscription and single ticket reports for Executive Director and Marketing Director. Defusing and resolving patron complaints.

Sunnyvale, California, United States

Assisted medical professionals with registrations and information regarding continuing educational seminars by phone and email. Conducted research, and contacted debited accounts for the collections department.

Redwood City, California, United States

Managed retail store where customers used kiosks to create custom compact discs Provided customer support/research for the kiosks in Tower Records, Berkeley location. Selected content for kiosks used in product demonstration in the retail store. Proofread kiosks operation manuals.

San Francisco, California, United States

Responsible for supervising, and managing retail staff. Duties included interviewing, hiring, firing, and scheduling of staff, created daily sales reports and balanced the registers. Ordered merchandise, performed physical inventories, managed and directed retail operations at concert venues. Assisted with ticket sales when needed, created spreadsheets for all merchandise venue sales and reconciled artists’ consignments.

Berkeley, California, United States

Maintained and edited jazz section, and advised customers on purchases.

Santa Barbara, California, United States

Built the original staff of the music/video department, and played a key role in the launch of the Santa Barbara location. Daily manager on duty, directed monthly inventories, ordering product, planned and implemented in-store artist appearances.

Santa Barbara, California, United States

Managed and supervised staff, ordered product for all genres of music, purchased used product, created quarterly inventory and daily sales reports.

Santa Barbara, California, United States

Santa Barbara, California

Managed the box office and all complimentary ticket requests. Props master and running crew for two productions.

Santa Barbara, California

Supported Box Office Manager during day shift, filled subscription and single ticket orders. Balanced register.