David Chan Email & Phone Number

Greater Boston Area

Greater Boston Area

Technical point of contact for the support and maintenance of MSH's Human Resources Management System. Ensure data integrity in NuView and iCIMS, test system changes, provide report authoring and analysis for process improvement opportunities.

Buffalo/Niagara, New York Area

Provided complex, non-routine analytical, technical, and operational support for the HR Analytics team. Designed, implemented, and analyzed data and reporting mechanisms to bring clarity to HR-related issues and overall trends in the organization. Authored and developed reports, templates, and dashboards using UltiPro (Cognos) and Oracle Business Intelligence (OBI).

China

Provided ESL instruction to undergraduate & postgraduate students of English & non-English majors. Designed, developed, and implemented a “Public Speaking” curriculum to enhance communication proficiency, build confidence, and generate over-all enthusiasm for English learning.

Buffalo/Niagara, New York Area

Monitored and analyzed complex calls in the CRC (Customer Relationship Center). Provided direct feedback to senior management along with coaching to employees to ensure that consistent outstanding customer service and quality control initiatives were achieved. - Monitored global sites (ie: India, Philippines, Malaysia, Canada) for quality assurance- Provided multilingual (Chinese/English) coaching to department staff to drive quality initiatives, improve customer service skills, enhance employee performance, and circulate best practices- Developed Excel based process to analyze the monthly performance of customer service teams- Analyzed operational trends to pinpoint quality gaps

Buffalo/Niagara, New York Area

Provided support for implementation and database management utilizing Adelphia’s independent Subscriber Management System (SMS); maximized revenue streams and subscriber retention. Specialized in the creation of new rate codes within the DST and CSG billing systems to facilitate promotional campaigns and the delivery of various broadband products. - Conducted complex rate increases, tax/franchise-fee changes, and promo/service upgrade projects- Troubleshoot database and table maintenance issues, SQL errors, billing/pricing discrepancies. - System administration of CSG system

New York City, Ny

Provided Information Technology Support to 100+ Portfolio Investment Traders and Business Analysts. Specialized in deployment of real-time financial market-data via distributed data systems and stand-alone workstations. Managed several major projects for relocations and new technology rollout. - Relocated & restored all financial market-data services from downtown location to midtown office- Converted Citigroup’s London trade-floor to new WAN - Managed Y2K compliance project- Developed & documented Disaster Recovery procedures to ensure business continuity- Liaison between business units & technology groups- Oversaw deployment of real-time investment tools/platforms from vendors to user workstations- Supervised implementation of all necessary hardware/software upgrades, security patches, etc.- Maintained annual budget to minimize market-data related expenditures and increase cost-savings

Brooklyn, Ny

- Maintained RFP databases & reference libraries in Lotus Notes- Generated weekly, quarterly & annual project status reports- Created PowerPoint presentations to facilitate the RFP/RFI process