David Chapman Email & Phone Number

Denver, Colorado, United States

Lakewood, Colorado, United States

• Drove client success throughout the customer lifecycle, ensuring high levels of customer satisfaction and retention (100% renewal and retention) by: 1. Being a knowledgeable advisor, consulting on the effective and.
• Wrote project engagement proposals and SOWs
• Collaborated internally to ensure clearly defined assignments and work responsibilities
• Mentored new hire functional consultants

Parker, Colorado, United States

Provide technical support to users by researching and answering questions, troubleshooting problems, and guiding clients through corrective steps. Support also included just-in-time training and consultation on best practices.

Las Vegas, Nevada

• Implemented, administered, and maintained the SumTotal LMS for thousands of employees
• Responsible for employee compliance with taking security and safety training
• Management responsibilities over remote site training managers

Greater Denver Area

• Instructional design and quality assurance for Core-LX on the IBM-sponsored Digital Nation Africa initiative — a free eLearning program offered across Africa (See https://skillsbuild.org/)
• Provider of self/team assessments and workshops for DISC, Emotional Intelligence, and Driving Forces (Motivation)
• Operational and sales support for the Delphinium educational gamification platform for universities

Denver, Colorado

• Improved leader capabilities and supported succession planning through the implementation and facilitation of comprehensive leadership development programs for 90+ executives/managers
• Provided personalized coaching in combination with senior management mentoring and peer support to enhance skills in real time in the workplace
• Defined and executed communication plans and created “marketing” materials to drive awareness for leadership programs
• Applied adult learning principles to the instructional design of multi-modal learning solutions for leaders and managers (classroom, virtual instruction, eLearning, OJT, seminars, workshops, business case simulations.
• Improved team interpersonal skills and supported a high performance, inclusive culture by facilitating team building workshops
• TTI Certified Facilitator for Emotional Intelligence, DISC, and Driving Forces Motivators

Englewood, Colorado

• Provided input into the product roadmap as the customer advocate on the product development cross functional team
• Instructional designer for product training (software and hardware)
• Designed, developed, and implemented product-related training for field service, customers, and partners
• Taught Field Service courses and Train-the-Trainer sessions for global instructors
• Provided quality assurance by evaluating the effectiveness of training using feedback surveys, KPIs, data-driven metrics and then continuously improving training offerings through incremental updates to existing.
• Created annual plan with quarterly goals and deliverables

Denver, Colorado

• Prepared and presented business proposals to senior management for creating training and performance support initiatives
• Managed multiple projects and priorities including nine educational programs and three infrastructure initiatives – all within my first year with the company
• Accelerated the placement of High Potential new hires into key positions by designing and facilitating an enablement-driven onboarding program. Voluntary turnover 75% less than for standard hires within the first year.
• Developed and managed pre-hire “buddy” assignments and a culture-based, new hire mentoring program to support an immediate sense of belonging and inclusion
• Collaborated with subject matter experts, management, clients, stakeholders, etc. to capture root cause, assess role-specific needs, ensure quality of training deliverables, and build consensus on learning and.
• Applied adult learning principles to the instructional design and development of Blended Learning Programs (classroom, virtual instruction, eLearning, and self-study)

Englewood, Colorado

• Built the training department from the ground up, making training available 24/7/365 across the globe via eLearning for tens of thousands of users (employees, partners, and customers) – increasing customer satisfaction.
• Hired, oriented, developed, managed, empowered, and evaluated instructional designers, technical writers, LMS Administrator, instructors, and multimedia developers in the creation of documentation, training materials.
• Conducted performance reviews using 360o feedback to develop a culture of high performance tied to corporate objectives (based on mutually agreed KPIs; status was regularly discussed throughout the year – performance.
• Instituted a low-cost recognition program to boost team morale and engagement during a challenging period of time
• Developed methods, processes, and tools to improve training organization effectiveness

Englewood, Colorado

• Managed staff, contractors, and talent to develop and implement training courses for instructor-led and eLearning delivery
• Managed customer support group and handled all escalations
• Led sales presentations onsite, via web, and at trade shows in the U.S., Canada, and Singapore
• Envisioned and developed training solutions to align with evolving company business strategies
• Expanded new training product offerings and created marketing collateral
• Developed courseware for new employee orientation, customer service skills, and software

Masters, Instructional Technology

B.S., Communications

Activities and Societies: ITVA-BYU: President, Norwegian Culture Club: President Minor in Scandinavian Studies

Improving Human Performance Certificate

Certified Professional Emotional Intelligence Analyst

Certified Professional Motivators Analyst

Certified Professional Behavioral Analyst