David Rapp Email & Phone Number

Webster, New York, United States

Rochester, New York Area

The Desktop Support Technician is responsible for:Completing work tickets sent to them from Level 1 support in a timely mannerRepairing employees hardware, such as PCs, laptops, monitors, phones, etcAccurate and efficient problem diagnosis of hardware and software issuesDeploying new equipment for New Hire employeesCollecting equipment from ex-employeesKeeping computer inventory at multiple locations

Rochester, New York Area

The Service Desk Support Technician is responsible for:Answering/placing technical support from/for our clients’ customers via phone.Providing Level 1 technical assistance for the users on applications and/or hardwareAccurate and efficient problem diagnosis and dispatching to high level techniciansContinual education/training with current information and technologyCustomer service/satisfaction Training of new employees

The Help Desk Support Technician is responsible for:Answering / placing technical support from/for our clients’ customers, via both phone and emailProviding Level 1 technical assistance to the end user on applications or technologies that we are contracted to supportAccurate and efficient problem diagnosis and dispatching to other contracted service providersContinual education / training with current information and technologyCustomer service / satisfactionAlso responsible for Senior Technician Duties, these duties include:Answer team member’s questions regarding proceduresApprove Dispatching to Level II HelpdeskEnsure Emails are getting processed in a timely mannerAssisting team members in resolving customer issuesMonth End Business Reporting, including metric and telephony reports on other help desk technicians.Training of new employees