Mission Control Technician Ii
Current- Served as a team member in the Network Operations Center (NOC).
- Received and triaged all inbound communications from customers and employees and confirmed resolution.
- Monitored and coordinated responses to 10,000+ HVAC and power monitoring sensors to maintain the health and efficiency of the facility infrastructure.
- Facilitated written and verbal exchanges between customers utilizing internet circuits to proactively address maintenances and network events.
Nov 2016 - Present
