David Chea Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

Abbott Park, Illinois, Us

San Francisco, Ca, Us

San Francisco, Ca, Us

San Francisco, Ca, Us

• Lead meeting through continuous improvement methodology (DMAIC) • Execute continuous improvement initiatives of cross-functional departments• Create cross functional flow charts for departments documentation of processes• Develop and present solutions and return on investments results to all levels of organization• Supported implementation of Continuous Improvement into organization• Supported implementation of Enterprise Project Management into organization • Lead and trained staff with Continuous Improvement methodology and tools• Administrator of Clarizen project management software (organization wide)• Configure solutions in Clarizen backend to fit front end user requirements• Increased Clarizen project management software utilization across the organization• Implemented & supported users with Time Tracking and productivity metrics • Support users in organization with troubleshooting• Coordinate troubleshooting between organization project mangers and Clarizen• SharePoint Administrator of team webpage• Clarizen Administrator• Worked with Clarizen help desk to troubleshoot issues• Designed Clarizen configuration solutions• Configured Clarizen configuration solutions• Trained users on new configurations• Advertised Clarizen features to users and non users• Discussed possible enhancements to existing workflows with stakeholders• Created Champions support team for Organizational support for Clarizen software • Actively engaged non users with Clarizen solutions• Increased organizational adoption by integrating internal processes into software for standardization and improved collaboration.

San Francisco, Ca, Us

• Lead meeting through continuous improvement methodology (DMAIC) • Execute continuous improvement initiatives of cross-functional departments• Create cross functional flow charts for departments documentation of processes• Develop and present solutions and return on investments results to all levels of organization• Supported implementation of continuous improvement into organization• Supported implementation of enterprise project management into organization • Navigation through QNXT claims systems • Navigation through Essette systems• Administrator of Clarizen project management software (organization wide)• SharePoint Administrator of team webpage

• Audits Facets configuration of products, including but not limited to Medical, Dental, Vision and Pharmacy, as well as EBT set up as assigned. ● Audits Facets configuration of group data, including but not limited to group, subgroup, class, rates, billing data, membership, ID Cards, EBT, and validation of group structure decisions.● Participates in meetings (both Implementation and other) to fully understand plan benefits and validate Facets capabilities.● Ensures turnaround times are met for all assigned audits. ● Tracks and trends audit errors, providing meaningful feedback to management.● Performs quality assurance testing on test claims to validate configuration will meet the needs of the Medical and/or Dental Claims departments.● Assists with department projects and reports at the direction of department management.● Interprets benefit information from the group application and or contract language in order to assure accuracy of configuration.● Problem solves, by thinking “outside the box” to identify if the configuration is the most efficient use of the system’s capability from a corporate perspective.● Reviews situations where configuration alone cannot fully meet the plan’s requirements. Works with departmental management to determine if other options are available, and cross functionally, to identify the Workflow configuration and associated business processes needed.● Is proficient and understands how medical coding works in conjunction with the clinical editing functionality within the system, to make the best decisions with regard to configuration.● Documents departmental policies and business processes as assigned by department management.

Portland, Oregon, Us

● Independently designed improvement projects for clinical staff that improved patient wait times● Organized, executed, and analyzed patient satisfaction survey (local) against Press Ganey results(Federal)● Investigative analysis utilizing Epic systems for Quality improvement ● Compiled Reports and Power Point Presentations for weekly management meetings● Tracked Quality measures by request of management utilized Excel and Epic

Bachelor'S Degree, Public Health

Bs, Health Management Policy

Diploma