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David Cheeseman is listed as Operations Executive | Consultant | Advisor - ITIL expert focusing on delivering outcomes. Improving operational performance & mitigating risk based in Greater Melbourne Area, Australia, Australia. AeroLeads shows a matched LinkedIn profile for David Cheeseman.
David Cheeseman previously worked as General Manager - ITIL Problem and Change Management at Telstra and General Manager - Telstra Managed Voice and Transaction Networks at Telstra. David Cheeseman holds Diploma Of Management from Swinburne University Of Technology.
Hi I am David.After a stellar 36 year career with Telstra, all of it in Operations I am known for my extensive experience and passion in relation to the management of customer impacting network and IT incidents, major incidents including natural disasters. More recently I turned my attention to leading Telstra's focus on ITIL Problem management and Change management. Telstra has a very large and geographically diverse network and IT footprint and I have led Telstra's focus from a Problem and Change Management perspective, ensuring problem investigations drove down incident volumes and good change management practices maximised the volume of change into the solutions whilst in parallel minimised unplanned impact arising from change.Please reach out to me if you would like to talk about ITIL, Incident, Problem, or Network / IT Change.
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Melbourne, Victoria, Australia
Head of ITIL Problem and Change Management for Telstra's Network and IT solutions. Goal - to reduce frequency and severity of incidents and to maximise the volume of change into telstra's products and solutions while also minimising unplanned impact arising from change.
Melbourne, Victoria, Australia
Whole of business accountability for Telstra’s network Integration, Change, Incident & Problem management within IP Telephony, CTI / IVR, E000, Argent & E Secure networks.
Melbourne, Victoria, Australia
Whole of business accountability for Telstra’s network incident management within PSTN, CTI / IVR, IP Tel, Hybrid Fibre Coax (Foxtel & Broadband Cable network).
Melbourne, Victoria, Australia
Whole of business responsibility for Telstra’s escalated Customer Incident management process. Accountability for escalated customer reported incidents in the PSTN, Access, Transmission, Wireless, Digital Video Network & Hybrid Fibre Coax (HFC) domains.
Melbourne, Victoria, Australia
Various technical and people leadership roles within Telstra Network Operations.
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David Cheeseman is listed as Operations Executive | Consultant | Advisor - ITIL expert focusing on delivering outcomes. Improving operational performance & mitigating risk.
David Cheeseman is based in Greater Melbourne Area, Australia, Australia.
David Cheeseman has worked for Telstra.
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David Cheeseman holds Diploma Of Management from Swinburne University Of Technology.
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