David Chen Email & Phone Number

Shanghai

1. Coordinated logistics for South American orders with suppliers, freight forwarders, and merchandisers based on demand plans (Allocation) and ready dates, and ensure production & delivery schedules align with export timelines. Handled shipments from +50 suppliers, managing over $40 million and more than 400 FEU annually, ensuring 100% smooth logistics turnaround.2. Export Compliance: ensured compliance with customs regulations and export procedures, especially for hazardous materials (batteries, cosmetics, liquid products, etc.), managed alldocuments (invoices, packing lists, certificates of origin, bills of lading, Haguecertifications, etc.), obtained export licenses and approvals, and liaised with customs brokersand government agencies.3. Cost Optimization: for countries with high order volumes, consolidated orders from differentsuppliers at port into a larger shipment, optimizing the product categories, FOB value, and dimensions. Used cost simulation tools to reduce ocean freight costs by 30%.4. Local Export (FCA Export): for countries with smaller orders (Paraguay, Colombia, Panama,etc.), built a local export platform, purchased supplier orders as a trader, consolidated customsdeclarations, processed invoices, and claimed tax rebates, reducing logistics costs by 50% andshortening lead time by 30%.5. Express Shipment: for urgent seasonal orders, implemented express shipment strategies toenable quick responses, allowing for rapid replenishment and reducing delivery cycles by onemonth.6. established and maintained relationships with freight forwarders and shipping companies, regularly monitored freight rate changes and agent quotations in South American countries, and adjusted transportation strategies to respond to price fluctuations, selecting optimal agents to reduce costs.7. Process Optimization (SOP): collaborated with the team to optimize operational processes, and developed SOPs for FCA & FOB export operations.

Shanghai

Working in world's largest food service chain and responsible for food procurement and inventory management for 2,000 people, including:1. Cost Control: monitored changes in product prices and quality differences in real time, improving product quality and reducing costs by purchasing promotional items, new products,and adjusted-price items.2. Procurement Management: supported new product launches during marketing promotionsby sourcing various fresh and frozen food ingredients through multiple channels, both onlineand offline (e-commerce, distribution centers, local suppliers), domestically and internationally,ensuring timely delivery and meeting requirements. The products were well received by customers, resulting in a 100% increase in sales on promotion day.3. Order Procession: based on clients' needs, managed stock preparation, order planning, ERPsystem ordering, receiving, inspection, warehousing, and billing.4. Coordinated with suppliers and HQ on order matters, optimized procurement processes, and achieved 100% normal supply of materials.5. Inventory Management: responsible for procurement, sales, and inventory (PSI) tasks, including stock monitoring, storage optimization, logistics turnover, statistical analysis, as well as product warehousing, stocktaking, shelf stocking, and closing accounts.6. Warehouse management: managed over 300 SKUs in ambient, refrigerated, and frozen storage using Warehouse Management System (WMS), ensuring efficient product storage andhandling. Supervised stocktaking and analyzed results, proposing improvement plans.7. Warehouse Policies: Implemented and refined warehouse regulations, standardized operating procedures and processes, monitored and managed the execution of finished products and material receipt and dispatch procedures. Ensured accuracy in variety and quantity of inbound and outbound goods, enforced first-in, first-out policy (FIFO), and maintained neat material stacking with accurate records.

Shanghai

Working at a US food trading company and responsible for marketing and logistics of foodingredients, including:1. Market Research: conducted in-depth market investigations at various trade shows, seminars,supermarkets, and beverage shops, as well as expert interviews and collaborations with consulting firms (Mintel, Euromonitor, Nielsen).2. Market Report: collected and analyzed market intelligence to compile reports (over 100reports annually), providing direction and decision-making support for R&D and sales. Theresearch covered food industry trends, flavor preferences, consumer insights, category analysis,and competitor and customer analysis across sectors such as dairy, baked goods, beverages,foodservice, snacks, seasonings, and pet food.3. Product Presentation: working with sales and R&D teams to visit clients, present marketreports, new product proposals, and provide customized solutions based customer needs.Customers include both food & beverage industrial customers (B2B) and chain bakery & foodservice customers (B2b). Achievement: several products received consistent praise andrecognition from clients, resulting in orders and sales growth.4. Sensory Evaluation: collaborated with R&D team to conduct flavor evaluations of marketsamples and application products, leading flavor development efforts and successfullylaunching multiple products.5. Tender management: participated in annual bidding projects for several major clients,overseeing bid document preparation, sample preparation, and ensuring successful bids andcontract renewals.6. Logistics coordination: coordinated with freight forwarders for customs clearance, pickup,and settlement of U.S. air freight imports, ensuring timely delivery of goods to warehouse andcompliance with requirements.7. Exhibition preparation: preparing and participating in exhibitions, including production anddisplay of various company promotional materials and product samples.

Shanghai

1. Client Development: held regular meetings with clients for business reviews and to promotenew route services. Clients included international freight forwarders (NVOs), manufacturers, andtrading companies (BCOs).2. Relationship Management: acted as main contact for key clients, maintaining long-termrelationships and establishing regular communication channels to address any concerns, issues, or objections related to company's services (space, rate, dem/det, free time, etc).3. Customer Research: target customers study and developed business plans, including value analysis, SWOT analysis, goal setting, detailed action plans, and performance monitoring.4. Tender Management: participated in preparation, strategy development, and negotiation ofannual tenders with clients, including rates, route service, free time, chassis, and credit period.Ensured successful contract renewals and managed MQC contracts, ensuring smooth contractexecution.5. Transport Coordination: coordinated with 11 local offices to manage delayed shipments (DIT)during Chinese New Year, ensuring smooth delivery. Handled forecast management, daily space coordination, process optimization, and problem resolution.6. Pricing: managed cost calculation and pricing for China-Europe route. Collected and analyzed market trends, competitors, load factors, and rate fluctuations to set competitive prices for 11 regional branches, achieving a 30% growth in Europe route business.7. Business Development: expanded West Africa route and reefer business. Collaborated withregional branches to gather customer, market, and sales information, conduct analysis, calculate costs, and set up rate guideline, resulting in 100% growth in West Africa business and 50% growth in reefer exports.8. System Training: provided CRM system training to 11 regional branches, and troubleshootingoperational issues as they arose.9. Rolling forecast management and process optimization for flawless implementation.

Shanghai

Working at European freight forwarder and responsible for customer development & ordermanagement, including:1. Business Handling: managed sea and air freight inquiries and quotations for import andexport business, developing optimal door-to-door logistics solutions based on customer needs.2. Order Management: developed standard operating procedures (SOP), managed orders,prepared shipment reports, scheduled vessel departures, and tracked shipments. Workedclosely with overseas branches to ensure safe, timely, and accurate delivery of goods.3. Customer Development: Reached out to potential clients through social platforms, chambersof commerce, cold calls, and sales leads, arranging visits. Maintained communication withcustomers and developed more business from existing clients. Achievements: Successfullydeveloped several clients, resulting in business growth.4. Sales Performance Reporting: responsible for compiling and reporting monthly salesperformance across multiple regions, calculating commissions, and developing sales incentiveplans.