David Chiaramonte Email & Phone Number

Sunnyvale, California, United States

San Francisco Bay Area

Trained, mentored, and worked alongside frontline employees to ensure a department-wide Customer Satisfaction score of >98%. Completed large-scale, strategic projects to help scale out the Department of Customer Love.* Worked cross-functionally with multiple teams to resolve high-complexity customer issues.* Managed multiple high-priority escalations with the largest clients, and successfully drove them to resolution.* Worked with senior stakeholders to implement Looker’s first vendor-based staffing system. Designed, tested, and implemented new processes and workflows, as well as created documentation to support the new procedures.* Refined the ability to understand use case requirements and suggest appropriate solutions given business needs.* Developed and presented multiple training decks regarding difficult technical topics to help enable frontline workers and build depth in technical knowledge gaps.* Assisted in the development of the official Looker Business Analyst and Looker LookML Developer certification and re-certification exams.* Became Google Project Management trained.

Santa Cruz, California

Trained, mentored, and worked alongside frontline employees to ensure a department-wide Customer Satisfaction score of >98%. Completed large-scale, strategic projects to help scale out the Department of Customer Love.* Worked cross-functionally with multiple teams to resolve high-complexity customer issues.* Managed multiple high-priority escalations with the largest clients, and successfully drove them to resolution.* Worked with senior stakeholders to implement Looker’s first vendor-based staffing system. Designed, tested, and implemented new processes and workflows, as well as created documentation to support the new procedures.* Refined the ability to understand use case requirements and suggest appropriate solutions given business needs.* Developed and presented multiple training decks regarding difficult technical topics to help enable frontline workers and build depth in technical knowledge gaps.* Assisted in the development of the official Looker Business Analyst and Looker LookML Developer certification and re-certification exams.* Became Google Project Management trained.

Santa Cruz, California

Developed data analytical skills by assisting customers with the implementation of the Looker product to satisfy use cases relating to a myriad of technical topics.* Refined knowledge across all technical domains by becoming a Subject Matter Expert in Databases, Git, Embed, LookML, Persistent Derived Tables, Ops, and Authentication.* Maintained a Customer Satisfaction score of 100%.* Assisted other support representatives with complex technical issues and helped drive them to resolution in a timely manner.* Personally took or assisted in resolving over 3000 customer tickets of varying complexity.

San Francisco Bay Area

Built an outdoor clothing and accessories company from the ground up by designing an ecommerce-enabled website, developing a vendor network, and continuing product development to catalyze brand growth.• Designed a fully functional website for the clothing brand that allows for secure payment processing. Designed the user interface to be user friendly and link to related products to encourage larger transactions. There are links to all social media platforms that are run collectively and have generated brand-specific hashtags to boost network effects.• Analyzed internal processes to reduce costs associated with product design, product ordering, and website costs to ensure maximum profitability. Continually identifying internal pain points in order to research potential software solutions to increase efficiency.• Managed products to offer a wide assortment of products from hats and shirts to hoodies and even tactical survival knives. Developed good working relationships with a number of vendors and manufacturers to ensure there is a wide range of materials, quality levels, and price points to choose from in order to offer many products at many price points to customers.• Developed the website, vendor network, and product assortment to be self-sustaining which allows for minimum owner interaction. Clientele purchases products online which will notify manufacturers overseas to produce an item, bag it, and send it to the designated location. Processes have even been streamlined to the point that the company sees profits on single-unit transactions.

San Francisco Bay Area

Led a retail storefront to exceed business goals by successfully designing and implementing hiring, sales, and customer support strategies to maximize results by metric.• Developed business strategies to raise the customer pool, expand store traffic, and optimize profitability. Met sales goals by training, motivating, mentoring, and providing feedback to sales staff. Ensured high levels of customer satisfaction through excellent customer support.• Generated in-store loss prevention programs that allowed our store to graduate the Target Store program. In one fiscal year, helped the store shrink decrease from -1.96% to -0.68%.• Provided feedback as a tester store for a new CRM/POS system that the company was considering adopting. Created detailed notes regarding quality assurance, pain points, and detailed particular ways the system crashed due to bugs in the code. Contributed a cost-benefit analysis regarding the new software package to better assist upper management with system adoption.

San Francisco Bay Area

Assisted the professor in teaching concepts related to Microsoft Visual Studio, Visual Basic, MySQL, graphical user interface development, and the logic and syntax behind code execution.• Provided help to students during lectures and labs. Assisted students when using Microsoft Visual Basic and answered questions regarding the software package. Ensured students understood concepts before moving on to more complex problems. Helped students identify problems within their code to foster better troubleshooting in the future. Taught students how to effectively design graphical user interfaces to be user-friendly and appealing to the eye. Demonstrated how objects within a form are linked to the code of the program.• Demonstrated proficiency with coding languages including: Visual Basic, MySQL, Python, HTML5, CSS, JavaScript, and PHP. Transferred knowledge to students regarding the logic and syntax behind each language, as well as commonly made mistakes. Taught students how to QA test their own forms to ensure crashing would not occur.• Led discussions on critical topics regarding cybersecurity, quantum computing, IoT devices, and automation.

San Francisco Bay Area

While completing my senior project, my team worked with the accounts payable department to familiarize ourselves with business processes, identify pain points within the department, and research and recommend a software solution that could be implemented to maximize efficiency.• Worked one-on-one with individuals in the accounts payable department to understand all processes from start to finish within their daily routine. Learned about any current software being utilized to understand pain points and requirements for researching a solution.• Utilized the gathered knowledge to research over twenty potential solution packages and began comparing solutions against requirements from Catholic Charities. Obtained quotes and scheduled demonstrations for the IT director once the list of potential solutions had been thinned.• Used acquired knowledge to generate a case analysis that was presented to the director of IT with a suggestion of which software solution would generate the largest increase to employee efficiency. This analysis was accompanied by a software demo from the vendor.

San Francisco Bay Area

Assisted in the development of spreadsheets and forms to track key performance indicators to ensure store growth. Trained and mentored new sales personnel and management on sales techniques, product knowledge, and policies and procedures.• Developed spreadsheets to track and analyze buying trends, customer needs, profits, and other metrics. The spreadsheets were eventually utilized district-wide to allow our area to better merchandise struggling departments in order to increase sales.• Maintained outstanding store condition and visual merchandising standards by closely monitoring buying patterns and analytical reports generated from corporate offices.• Completed store administration, ensuring compliance with all corporate policies and procedures.

San Francisco Bay Area

Managed a sales team to increase profits to have a positive effect on company shareholder value. Managed the business on a week-to-month scope to ensure we were on track to make our sales goals. Transferred product knowledge to employees and established a competitive sales environment to increase store-wide metrics.• Ensured all customers had a positive shopping experience through direct salesmanship. Provided prompt and courteous service. Conducted physical inventory counts to generate shrink results. Influenced purchase decisions based on superior product knowledge.• Provided training to new sales associates regarding the Seven Steps and Techniques for superior customer service. The steps and skills involved generated sales by allowing employees to walk customers through an entire sales experience that did not end until all needs and wants were met.• Awarded the 100K designation in 2014 for being the 153rd top salesperson in the entire company. For the 2013-2014 fiscal year, I personally sold over $300,000 in product.

Bachelor Of Business Administration - Bba, Management Information Systems, General

Associates For Transfer, Business Administration And Management, General