• Engage and manage caseload of 25-30 SFHP members with complex medical and/or psychosocial conditions, high utilizers of emergency department and inpatient services, many of whom are experiencing homelessness, severe mental illness, and substance abuse• Collaborate and strategize with clients, families, primary care and behavioral health providers, specialists, and community agencies to address barriers and improve access to care• Provide referrals to mental health care, substance use management and treatment, transportation services, and other health needs• Guide members through housing options, complete housing applications and provide advocacy for long term permanent housing for our homeless members• Conduct community outreach and biopsychosocial assessments, create holistic and client-focused care plans, coordinate healthcare services and link members to community resources and appropriate medical services• Support clients using health coaching and education, motivational interviewing, and harm reduction techniques to address disease management, medication adherence, mental health, harm-reduction practices, self-advocacy, healthcare system navigation, and other health topics• Facilitate and plan multidisciplinary case conferences; prepare and deliver clinical case presentations for internal staff and external partners across SFHP provider network

• Communicate the benefits of obtaining a gym membership • Inspire and motivate members during every step of their fitness journey• Illustrate the value of personal training by highlighting the benefits of training effectively and efficiently with an experienced personal trainer to achieve personal goals• Educate members and clients on gym equipment and how to properly use them• Understand the principles of physical fitness and proper exercise technique• Present and sell nutrition products• Provide exceptional customer service and build a loyal client base

•Accompany the healthcare provider into patient examination rooms in order to transcribe the patient’s history, physical exam findings, consultations, labs, X-rays, and other evaluations, as stated by the provider, directly into the medical record•Prepare plans for follow-up care, as directed by the provider•Process admitted and discharge paperwork•Provide advanced support to providers, including documenting phone calls, alerting the physician with labs/radiology reports are complete, grabbing faxes, etc.

• Led and facilitated tutoring sessions for science courses at UC Berkeley• Create personalized study plans for students based on their learning style• Collaborate and strategize with students to form positive study habits• Provide space for holistic student development and academic support• Support students with effective time management skills • Participated in weekly training with fellow peers and actively facilitated group tutoring and training sessions.