Unisys - Salt Lake City, Utah 2010 to 2016 Customer Service (Support Representative for Microsoft) Answer inbound calls from customers with concerns about their computer and their Microsoft products, assist customers with Outlook connection to Exchange and SharePoint, password reset, OS support and networking and advice customers where they can receive additional help for their computer system and the products, and escalate software or hardware issue if needed to Tier 2..

Customer Service (Tier 1 Support Representative)Answer inbound calls from customers with concerns about Dell Computer, assist customers and advise customers where they can receive additional help for their computer system.

Provide update information to agents about Dell products, assist agent on call and perform weekly coaching to the performance of the agents.

Service and repair televisions at customer residence or place of business; pickup or delivery of sets.

Service and upkeep of Kiosk units and respond to any service calls.

Tested and repaired multiple ME circuit boards with microcontroller processor and digital signalprocessor.