As the General Manager at Advent Facilities Management, I oversee the operations and performance of a diverse portfolio of facilities services for clients across various sectors. With years of experience in this role, I have successfully implemented process improvement initiatives, secured new business opportunities, and enhanced customer satisfaction and retention. Previously, I worked as the General Manager and National Facilities Manager for large national facilities companies where I managed a team of over 100 staff and delivered high-quality facilities solutions for several large-scale projects. I have a strong background in hospitality, with skills in new business development, contract negotiation, budget management, and service excellence. I am passionate about providing innovative and sustainable facilities management solutions that meet the needs and expectations of my clients and stakeholders.