Train, and coach over 12 staff members on customer service skills, knowledge of the centre, swimming lessons, and health and safety standards. Developed a new framework to effectively support the swim programme offering.Ensured all administrative tasks were completed within a tight schedule, this included organising staff rota’s to make sure that there was the correct ratio of staff to run the centre. Completed daily checklists which included health and safety checks and hygiene of the facilities.Ensuring a high standard of customer service is always delivered to both internal and external customers. Organize and deliver NPLQ lifeguard courses.

Setting up Equipment, Delivering lesson plans to learn young children at various levels teaching them different types of strokes and encourage them to swim and develop further including Survival Skills.

Created a system to continuously improve stock rotation and levels to support effective budget management .Negotiation of costs with suppliers to ensure budgets we adhered to and to positively impact profitability. Grew customer satisfaction levels by providing an excellent customer experience and encouraged other colleagues to do the same. Created a cross-training program ensuring FOH staff members were able to perform confidently and effectively in all positions. Reviewed and implemented staff health and safety standards compliance training program. Successfully redesigned existing inventory system, ordering and food storage practices, resulting in a decrease in food waste and higher profits.

Setting out Equipment, Pool checks, Delivering lesson plans to learn young children at various levels teaching them different types of strokes and encourage them to swim and develop further including Survival Skills.

Primarily responsible for creating an excellent customer experience for the restaurant (120 cover) lounge area and the events held at the venue. Increased sales and profitability by recommending suitable wines. Forecasting capacity trends. Ensuring efficient running of the venue and supporting staff at all levels during busy periods Training employees to the required standards expected of the hotel .

Primarily responsible for creating an excellent customer experience for the guests to the hotel. Responsible for the smooth running of the 60-cover restaurant and bar by ensuring adequate staffing levels and managing the stock levels. Ensured that staff were working in line with Health and Safety law and minimizing the risk of accidents occurring in the hotel.Increased sales and profitability by recommending suitable dishes and suggesting complimentary wines for customers. Forecasting capacity trends to ensure smooth running of the operations for peak shows and promoting the café on off peak nights. Ensuring efficient running of the venue and supporting staff at all levels during busy periods. Training employees to the required standards expected of the hotel Promoted from the previous position of Restaurant Manager at the same establishment. Overseeing the smooth running of the award-winning fine dining restaurant.Ensuring high standards were maintained in the hotel’s four bars. Promoting and organising conferences facilities to increase business to the hotel. Responsible for recruiting and training employees to the high standards expected of the hotel.