• Support Ford’s Factory Talk Production Center (FTPC) application by Rockwell Automation, which is responsible for the handling of a vehicle’s sequencing events during build process• Provide global support to assembly plants across North America, Europe and Asia, across all plant production shifts• Coordinate shutdown/startup events with support groups such as IBM WebSphere Admins and SQL DBAs• Perform scheduled shutdown of FTPC for plant events such as SQL Database maintenance jobs, version upgrades, break/fix items and/or plant requested enhancements• Prioritize work flow by performing plant requested tasks within AVS, by reviewing tickets generated in BMC Remedy through our HelpDesk• Monitor database performance on a daily basis using SQL generated scripts for DB health and metrics• Use SQL Server Management Studio to resolve production support incidents on a daily basis• Provide training to external audiences such as Plant IT or Plant Scheduling through generated SinglePointLesson documents, aimed specifically at functions with our FTPC application• Reduce complexity in daily routine, by standardizing tools and communication processes using SQL Server and MS SharePoint• Conduct team and plant meetings on a daily basis using meeting hosting technologies such as WebEx• and an audio bridge conference call.• Team lead for the AVS Reporting specializations group. This involves being the primary lead for creating documents like User Manuals, Troubleshooting Guides and Release Notes. • Knowledge Transfer documentation to support team members globally

• Supported front-end issues on ancillary systems, which comprised of a suite of Cerner solutions, hosted by Citrix, while running on Windows 2003 & 2008 Server environments.• Managed daily user support tickets with Helpdesk Expert Automation Tool (HEAT)• Deployed trouble shooting solutions by researching Cerner’s knowledge base repository and logging new knowledge base solutions, via their Service Record request system.• Provided and maintained Cerner print functionality by installing, configuring and deleting printers on both AIX nodes and Windows 2003 Server. This provided print services to Cerner Millennium ancillary systems like Powerchart, which was used for patient lists, physician orders, discharge summaries, prescriptions and medication lists. • Spanning over twenty domains, I provided daily support of UNIX application nodes running AIX, each with its own relational database node running Oracle 11g.• Optimized daily system performance by monitoring the application servers for high resource activity, database locks, long running user processes, shared services queuing and file system disk space availability.• Maintained domain stability by running daily maintenance cleanup on AIX nodes. This included system mailbox cleanup, code cache dumping, code warehouse synchronization, increasing disk space for file volumes when needed, increasing paging space and removing unnecessary files.• Installed approved Cerner Millennium service packs on a daily basis, across all application nodes.• Installed approved Cerner Millennium Multum service packs keeping consumer drug information such as interactions, side effects, doses and leaflets updated. • Installed approved service packs by 3M to keep medical coding and reference libraries up to date.

• Upgrade old network and server infrastructure for plant floor devices and applications under AVS• Deployed Linux ADS replacement project across all NA Assembly Plants• Deployed Vehicle Scheduling Controller (VSC) replacement project to the NA Assembly Plants• Deployed Time Keeping System replacement in all NA Manufacturing plants• Created project plans for combined network and server upgrades• Identified and inventoried existing network infrastructure per plant • Coordinated requirements with developers to code for specific site needs• Created documentation for deployment prior and after the server migrations• Traveled to plants during each stage of deployments up to two weeks at a time• Provided rotational 24 hour onsite support and training for all plant personnel

• Supported and troubleshot all desktop systems including remote systems.• Administered user mailbox accounts in Novell GroupWise Post Office• Performed software purchases and work orders through Peregrine Service Center• Performed asset management on all hardware inventories with Peregrine Asset Center• Configured file server and domain groups with Novell ConsoleOne• Created monthly reports to help measure and maintain department Service Level Agreements• Configured and deployed portable devices such as Blackberry handhelds• Maintained printer and copier operations by conducting routine maintenance• Ordered and tested necessary hardware for specific projects• Locked down desktop security with Microsoft Active Directory scripts• Improved system stability with application testing and software delivery• Delivered 25 projects on time and on budget