David Cleere Email & Phone Number

Kilkenny, County Kilkenny, Ireland

County Kilkenny, Ireland

Telephone House, Malborough Street, Dublin 1

Within my current position I am trained as a Technical Support Agent ensuring that all customer care related issues are dealt with in a prompt and efficient manner with a high quality standard. Within this role, key responsibilities include; Gathering customers info and determining the issue by evaluating/ analysing symptoms Following SOP, policies and procedures e.g. Data Protection Delivering efficient support and service to customers Maintaining good interpersonal relations with clients and customers Following up and acquiring feedback from customers where necessary Applying appropriate phone etiquette Good Knowledge of customer service principles and practices Making customers and their needs a primary focus Multi-tasking, and demonstrated proficiency in typing and grammar

Castleknock - Dublin

Duties Include:• Ensuring all cash, change, float and till procedures are carried out in accordance to company policy• Serving customers from behind the bar and offering advice on drinks• Responsible for keeping bar clean and tidy, collecting plates, glasses etc.• Mixing cocktails for customers• Preparing bar for reservice, such as restocking wines, spirits• Providing a professional, friendly and courteous service to all customers• Taking food orders from customers in the seated restaurant area• Dealing with guest complaints in a friendly and efficient manner.

Burg 8, 8000 Brugge, Belgium

Duties Include:• Ensuring all cash, change, float and till procedures are carried out in accordance to company policy• Serving customers from behind the bar and offering advice on drinks• Responsible for keeping bar clean and tidy, collecting plates, glasses etc.• Mixing cocktails for customers• Preparing bar for reservice, such as restocking wines, spirits• Providing a professional, friendly and courteous service to all customers• Taking food orders from customers in the seated restaurant area• Dealing with guest complaints in a friendly and efficient manner.

Killerig County Carlow

Promoted to Junior Supervisor, promoted to Assistant Food and Beverage Manager and promoted to Duty Manager.In the several positions I was appointed I was responsible for the smooth running of the hotel main bars and when required the residents bar. Maintaining high standards of quality control, health and safety and delivering the best possible service at all times. Duties included:* Training and inspiring bar staff to deliver prompt and efficient service at all times ; * Duty stock control and full monthly audit ; * HR responsibilities such as training and development of staff ; * Organising daily rota and duties ; * Responsible for brand management, quality control and stock rotation ; * Working as a team member with Hospitality Manager in coordinating and planning events ; * Reevaluating beverage and wine list, highlighting trends and product promotion ; * Using innovative skills in creating and testing new cocktails and samples.

High School, English, Irish, Maths,German,Technical Graphics,Engineering, History, Completed Full Leaving Certificate

Activities and Societies: I am very athletic and have been apart of many sports including, Football, Soccer, Rugby.Also i have played.

Primary School