David Clough Email & Phone Number

Concord, Massachusetts, United States

Evaluate programs to assure that performance is achieved in accordance with approved specifications. Review proposed plans, design, and test to ensure results. Prepare technical documentation and management reports, conduct technical presentations, and provide support and training to support programs and initiatives.

Concord, Massachusetts, United States

• Evaluate programs to assure that performance is achieved in accordance with approved specifications. Review proposed plans, design, and test to ensure results. Prepare technical documentation and management reports.
• Awarded “Most Practical Automation” in the HNIT Great Automation Competition.

• Played a crucial role in supporting the overall management and strategic direction of the development and management of a Commercial Solutions for Classified (CSfC) Cross Domain Solutions (CDS) environment within an.
• Collaborate with the IT Manager to slim down costs and reconfigure the environment to reduce costs by over $1,000,000 by transitioning from paid services to open-source solutions.
• Designed and maintained Gitlab project and followed the Agile Process. Trained team members on Markdown for documentation.

Hanscom Air Force Base, Massachusetts, United States

• Create, configure, and deploy an air-gapped testing and integration lab (TIL). Document the processes needed to deploy and operate the environment. Stand up a private cloud using the resources provided by the USAF.
• Deployed and configured a full VMware Stack including vCent er, NSX-T, vRA, and Tanzu.
• Coordinated with Microsoft to receive and deploy the ASH.

Bedford, Massachusetts, United States

• Deploy and maintain servers in the ITF environment. Ensure the environment maintains its baseline configuration and is compliant with STIGs. Correct security issues detected in ACAS scans. Preform updates and patches..
• Planed, designed, and built the new AD forest for the ITF. Ensured that the forest met DOD STIGs and deployed Configuration Manager and MYID PKI solution into the environment.
• Create and modify environments for customer testing. Built servers for customer use and assisted customers with troubleshooting server issues.

Massachusetts, United States

• Deploy and maintain the ITF DREN environment. Ensure the environment maintains its baseline configuration and is compliant with STIGs. Correct security issues detected in ACAS scans. Preform updates and patches..
• Installed and configured MS Configuration Manager and WSUS servers to ensure software updates and patches are deployed.
• Rebuilt vSphere environment and reconfigure roles to ensure customers can access all features they need to.

Massachusetts

• Works within the ARC to provide 24/7 call center support for Customers. Investigate, diagnose, and resolve issues that are escalated from ARC Tier I. Work with customers, OEMs, vendors, FERs, SMEs and Tier III to.
• Maintained quick resolution of tickets to ensure customer satisfaction

Massachusetts

Diagnose and resolve computer problems and requests from users in a timely manner. Install, configure and troubleshoot hardware, software, and telecommunication solutions. Record, track and maintain local IT asset inventory in the asset management system. Provide training to users related to desktop products.

Massachusetts

• Support desktop operating systems like Microsoft Windows 10 using the ability to diagnose and correct problems; build new systems using the Army Gold Master (AGM) or the bulk imaging of approved operating systems.
• Maintain Active Directory, Group Policies, and Networks to include; login problems, and identifying the source of a problem as a group policy or network.
• Install, diagnose and correct problems with desktop software including, but is not limited to; Microsoft Office Professional, Microsoft Outlook, Internet Explorer, Adobe Acrobat Professional, Approve-It, Pure Edge.
• Establish and troubleshoot network file shares, data protection systems and data backup and data transfer techniques.
• Ensure systems are configured in accordance with DOD published Security and Technical Information Guides (STIGs).

Norfolk, Virginia Area

• Ensuring timely and proper review, documentation, support, and resolution of customer tickets
• Overseeing metrics and SLAs to ensure company standards, customer expectations, and producers are met and enforced
• Coaching and mentors staff, providing timely reviews, feedback, and training
• Assuming technical responsibility for assigned projects and ongoing system support, testing, and performance
• Identifying and learning appropriate software and hardware used and supported by the organization. Providing training and knowledge transfer to Help Desk Technician I
• Peer mentoring of Help Desk Technician I

Norfolk, Virginia Area

• VIP Premier Support Team, assisting Top Tier Navy officers and officials.
• Implement knowledge of policy procedures to educate customers, answer questions and process requests.
• Provided backup support to other techs when technical leads where unable to respond.
• Peer mentoring: allowing new trainees to shadow and learn on the job skills, advising new agents on policy, procedures, troubleshooting steps and fixes for various issues.
• Resourced to perform callbacks to troubleshoot and administer potential fixes by the Resource Operation Center and Network Operation Center.
• Manage accounts in Active Directory and Exchange Server

Personalize shopping experience but understanding there needs and responding with products that fit a solution tailored to them. I also Troubleshoot and diagnosis personal computer issues.