Vice President - Business Development, Marketing And Customer Support
Lemont, Illinois, Us
Lead a business development, marketing and customer support team of over 20 people. In business development I have management responsibility for large leasing companies, which total more than $30 million in annual sales. Led business development opportunities in Europe, Middle East, China and Australia. Directing the marketing team for continuous change and improvement in the way we reach our customers. Led the team in completely revamping our website, our best portal to our customers, to an industry leading level. Now, we focus on developing digital strategies to increase customer engagement by developing animation capabilities, increasing social media presence and developing blogs and white papers to tell our story. We utilize data we collect to drive new change and add to how we’re educating and informing our customers. As head of our industry leading Customer Service group I lead a talented team that handles all orders and returns with a very high level of accuracy for over 1200 customers. Our group also leads initial work on warranty claims for our company. Recently we have taken over handling of customer service work for four other companies in the Stucki group.