Cloud Architect
Current
Jan 2019 - Present
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David Coates Email & Phone Number
A thirst for knowledge and to better myself are my main drivers for passion
at
Innovate Ltd
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Current company
Role
A thirst for knowledge and to better myself are my main drivers for passion
Location
Bournemouth, England, United Kingdom
Who is David Coates? Overview
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David Coates is listed as A thirst for knowledge and to better myself are my main drivers for passion at Innovate Ltd, based in Bournemouth, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for David Coates.
David Coates previously worked as Cloud Architect at Innovate Ltd and Service Desk Administrator at Innovate Ltd. David Coates holds Foundation Degree, Computer Internet Technology from Bournemouth And Poole Colledge.
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Email format at Innovate Ltd
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Innovate Ltd
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Profile bio
About David Coates
Intelligent and hard working, I am a natural people person who is approachable and friendly. I have a passion for IT. I try not let this get in my way of my health as i love to go cycling and running. Key Skills:Extensive computer knowledge, skills and experience (see below)Excellent communication skills with a natural ability to concentrate, focus and listenFriendly and personable with a good, honest attitude to workQuick learner who is keen to gain knowledge and experience in the IT industry at any level
Listed skills include Servers, Active Directory, Windows Xp, Microsoft Exchange, and 38 others.
Current workplace
David Coates's current company
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4 roles
David Coates work experience
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Service Desk Administrator
Innovate Ltd
- As a Service Desk Administrator i am responsible as part of the Second Line Team, using technical and communication skills to ensure that SLAs are met, and quality targets are reached and maintained while reporting.
- Implement resolutions derived through own technical knowledge.
- Accurately log Incident updates.
- Ensure that the Incidents have the correct Impact & Urgency rating.
- Accept new incidents and validate (accept/reject) an Incident as quickly as possible.
- Reject Incidents where a Known Error has been documented in the Knowledge Base or where suitable diagnostics have not been performed (rejection procedure).
Feb 2014 - Jan 2019
Service Desk Engineer
Innovate Ltd
- As a Service Desk Engineer I was responsible as part of the 1st line Service Desk team, using technical and communication skills to ensure that SLAs are met, and quality targets are reached and maintained while.
- Answer incoming telephone calls from customers.
- Accurately log all the Customer & Caller details.
- Resolve and/or escalate all incidents as per the Incident Management Process
- Implement Knowledge Document resolutions to Known Errors.
- Implement resolutions derived through own technical knowledge.
Sep 2011 - Feb 2014
Field Service Engineer
A&O Systems+Services
Field or Site Engineer in a Server/PC hardware environmentAdministration/spares management skillsManage time effectively and priorities tasksProved my ability to follow explicit instructionsAbility to communicate with users at all levels of computer knowledgePrinter hardware maintenanceAll aspects of EPOS (including: troubleshooting, replacement and on.
Aug 2010 - Jul 2011
2 education records
David Coates education
Foundation Degree, Computer Internet Technology
Bournemouth And Poole Colledge
Alevels, Cad/Cadd Drafting And/Or Design Technology/Technician
Bedales School
FAQ
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What company does David Coates work for?
David Coates works for Innovate Ltd.
What is David Coates's role at Innovate Ltd?
David Coates is listed as A thirst for knowledge and to better myself are my main drivers for passion at Innovate Ltd.
Where is David Coates based?
David Coates is based in Bournemouth, England, United Kingdom while working with Innovate Ltd.
What companies has David Coates worked for?
David Coates has worked for Innovate Ltd and A&O Systems+Services.
How can I contact David Coates?
You can use AeroLeads to view verified contact signals for David Coates at Innovate Ltd, including work email, phone, and LinkedIn data when available.
What schools did David Coates attend?
David Coates holds Foundation Degree, Computer Internet Technology from Bournemouth And Poole Colledge.
What skills is David Coates known for?
David Coates is listed with skills including Servers, Active Directory, Windows Xp, Microsoft Exchange, Windows Server, Networking, Service Delivery, and Training.
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