David Coder Email & Phone Number

Tucson, Arizona, United States

Ensure customer needs are being met and are being serviced timely through identifying, reporting, and working with interdisciplinary teams to resolve issues.Proactively monitor routing profile management to promote alignment of customer needs to staffing proficienciesDeveloped Operations Analyst support guide to processesEnact operational strategies in response to changing business needs

Tucson, Arizona Area

Developing infrastructure to support new nationwide physician practice patient support system for billing and scheduling.Identifying areas of opportunity and developing training to increase capacity and patient satisfactionMaximizing efficiency of staffing and performance managementQuality Assurance programs: Monitoring of calls, productivity analysis.Patient Satisfaction and Case Resolution InitiativeAnalytics of market specific data to guide and recommend opportunities for process improvement.

Tucson, Arizona Area

• Developed well trained financially disciplined health practices through the development of a novel and model collections process• Optimized site schedules to increase access and throughput, yielding increased volumes and revenue. • Managers came to me for technical assistance and creative solutions through complex problems because of my approachability and commitment to them.• Drove ongoing improvement in patient satisfaction through analytical tools to evaluate process from phone system at time of scheduling through checkout.• Streamlined communication between coding departments and providers to ensure actionable feedback delivered timely and accurately. • Engaged with external and internal audits and process reviews that others shied away from

Tucson

• Trained all stakeholders revised process which greatly reduced denials and patient dissatisfaction• Developed end to end process for complex patient visit type types to reduce write-offs.• Managers and my superiors knew they could come to me to analyze situations and come up with practical training and education around a process or area of patient dissatisfaction.• Coached and directed collections process to reduce accounts receivable by $1.5 million.• Aligned, developed and gathered resources in administering group SharePoint site. •managed LMS for medical group to ensure regulatory compliance

• Led my students to the second highest AIMS (standardized) test scores in science in our district.• Participated in the Marzano Instructional strategies group to facilitate the use of research-based educational delivery and design into the school.• Colleagues routinely came to me for technical assistance with implementation of technology in the classroom• Communicated indications of progress and coached all students regardless of background to high levels of performance.• Promoted a classroom culture of positive peer pressure to achieve in friendly competition with the other class periods.

• Achieved the highest individual student growth rates with many increasing or closing gaps by 2+ grades• Led students in maintaining portfolios to monitor growth throughout the year motivating them to achieve at higher levels.• Colleagues and supervisor came to me with challenging students and knew that I could handle them in a professional manner.• Led committee for parent-student family night to promote community engagement at the school• Developed collaborative experiences to connect older students with younger ones at a sister school to promote reading development.

Master Of Science - Ms, Educational Leadership

Ma, Curriculum And Instruction

Bs, General Biology