David Coen Email & Phone Number

Dallas/Fort Worth Area

• Reviewed subrogation demands to determine accuracy• Effectively communicated with subrogating carriers and other 3rd parties to come to an agreed settlement• Effectively utilized Arbitration Forums to move claims to a proper conclusion• Understood policy language to verify coverage, ascertained policy limits, and determine whether the policy was in force at the time of the accident • Kept 3rd party claimants and carriers advised with the status of their claim

• Took statements from involved parties and reviewed police reports to determine liability• Reviewed pertinent policy language to determine coverage• Reviewed estimates to determine whether involved vehicles were repairable or total losses• Kept customers aware of claim status, followed claims best practices• Reviewed and paid claims to appropriate parties in a timely manner • Operated as a team member in a fast paced environment

269 Renner Parkway, Richardson Tx 75080

• Managed high claim volume, while maintaining excellent metrics and customer service• Negotiated automotive total losses• Determined and utilized appropriate state and company forms• Obtained payoff information from lien holders• Issued payments to insured’s, claimant’s, and lien holders

• Regularly testified as a expert witness in company court cases• Validated auto total losses utilizing ADP (Autosource)• Moved totaled vehicles to salvage pool and paid all charges• Wrote estimates and issued checks for repairable vehicles at shops and in the field• Wrote estimates utilizing aftermarket and LKQ parts in order to control claim costs

• Wrote estimates on repairable vehicles, ran valuations on total losses, and issued payments• Adjusted homeowners claims of all types including plumbing, wind, fire, hail, and theft losses• Verified coverages, set reserves, identified possible subrogation and salvage

• Commercial claims experience, including researching coverage and policy endorsements• Worked to a successful conclusion numerous homeowner claims of all types and sizes• Adjusted auto claims in the field, in body shops, and in drive-in locations

• Worked statewide catastrophe claims• Took recorded statements, obtained police reports• Listed destroyed and damaged contents in fire losses• Issued field drafts for ALE, contents and dwelling damages

Bba, General Business

Associate In Claims (Aic)