David Coen Email & Phone Number

Dallas/Fort Worth Area

• Reviewed subrogation demands to determine accuracy
• Effectively communicated with subrogating carriers and other 3rd parties to come to an agreed settlement
• Effectively utilized Arbitration Forums to move claims to a proper conclusion
• Understood policy language to verify coverage, ascertained policy limits, and determine whether the policy was in force at the time of the accident
• Kept 3rd party claimants and carriers advised with the status of their claim

• Took statements from involved parties and reviewed police reports to determine liability
• Reviewed pertinent policy language to determine coverage
• Reviewed estimates to determine whether involved vehicles were repairable or total losses
• Kept customers aware of claim status, followed claims best practices
• Reviewed and paid claims to appropriate parties in a timely manner
• Operated as a team member in a fast paced environment

269 Renner Parkway, Richardson TX 75080

• Managed high claim volume, while maintaining excellent metrics and customer service
• Negotiated automotive total losses
• Determined and utilized appropriate state and company forms
• Obtained payoff information from lien holders
• Issued payments to insured’s, claimant’s, and lien holders

• Regularly testified as a expert witness in company court cases
• Validated auto total losses utilizing ADP (Autosource)
• Moved totaled vehicles to salvage pool and paid all charges
• Wrote estimates and issued checks for repairable vehicles at shops and in the field
• Wrote estimates utilizing aftermarket and LKQ parts in order to control claim costs

• Wrote estimates on repairable vehicles, ran valuations on total losses, and issued payments
• Adjusted homeowners claims of all types including plumbing, wind, fire, hail, and theft losses
• Verified coverages, set reserves, identified possible subrogation and salvage

• Commercial claims experience, including researching coverage and policy endorsements
• Worked to a successful conclusion numerous homeowner claims of all types and sizes
• Adjusted auto claims in the field, in body shops, and in drive-in locations

• Worked statewide catastrophe claims
• Took recorded statements, obtained police reports
• Listed destroyed and damaged contents in fire losses
• Issued field drafts for ALE, contents and dwelling damages

Bba, General Business

Associate In Claims (Aic)