David Collins Email & Phone Number

Düsseldorf, NRW, DE

Greater Dusseldorf Area

Remote/Düsseldorf

Hotjar is a behavior analytics and user feedback service that helps people understand the behavior of their website users and get feedback through tools such as heatmaps, session recordings, and surveys.Hotjar complements the data and insights you get from traditional web analytics tools like Google Analytics. It’s an industry-leading and easy-to-use.

Düsseldorf Area, Germany

• AbeBooks Europe GmbH is the European subsidiary of AbeBooks Inc, an online marketplace that operates seven international websites and connects millions of buyers with sellers from around the world. AbeBooks' mission is.
• Resolved buyer/seller escalations via JIRA – e.g. Troubleshooting FTP/API connection issues, image errors, inventory discrepancies/recovery etc.
• Launched new sellers to the marketplace e.g. storefront creation, uploading inventory, image management etc.
• Created, customized and edited mapping rules based on XML to process individual seller inventory files
• Resolved complex buyer/seller issues via remote screen sharing. e.g. GoToMeeting.com/Amazon Chime
• Ensured triage tickets were escalated to the appropriate team in a correct and timely manner

Düsseldorf Area, Germany

• In 2016, I was hired as a Seller Management Customer Success representative for the European office. My core responsibilities included:
• Owner of the registration process for all domains including execution, documentation and training of colleagues
• Seller Account Management support – lead generation & tracking via Salesforce, on-boarding campaigns (AMZ & eBay)
• Seller on-boarding for our platform across all domains
• Skrill/Stripe POC of NA/UK sellers
• Trained new customer service hires on both buyer and seller support

Ohio/Kentucky, USA

• Challenger Sports is a multi-faceted international sports company who provide a wide variety of player development programs, coach education clinics, tournaments, tours, and uniform and equipment supply to hundreds of.
• Planned, organised and executed each daily training session based on camper’s age and skill level
• Developed and implemented individualized coaching strategies, which led campers through individual problem-solving techniques, resulting to improved overall performance
• Delegated training sessions to other coaches based on their experience level and qualifications
• Maintained ordering and management of all gear and equipment throughout the summer for new applicants and late registrations
• Worked with camp coordinators and negotiated camp contracts for 2017

Düsseldorf, Germany

• In 2015, I completed a 7 month internship with AbeBooks in their European office in Düsseldorf, Germany. My core responsibilities during this time are as follows:
• Provided qualified and efficient technical support via email/telephone to buyers & sellers trading on the AbeBooks.com/.co.uk and.de websites
• Investigated, documented, and resolved customer issues related to account management, web site functionality, technical or business issues
• Supported the AbeBooks technical team in the areas of file uploads for sellers, conversions and other technical escalations that needed to be resolved
• Continuously worked to improve the customer experience, build and maintain customer satisfaction as the responsible contact for the English market segment
• Reviewed and updated internal seller help pages for future employees

San Francisco, USA

• Solve It ! Think Out of the Box is a small, privately owned family business on Pier 39 in San Francisco, CA. Solve It ! Think Out of the Box is passionate about helping the young and the young-at-heart challenge their.
• Responsible for assisting customers with product inquiries, pushing sales of inventory and providing quality customer service
• Communicated new product developments and new in store initiatives to customers
• Responsible for new hire training
• Generated leads, actively generated sales and built referral base
• Managed and maintained stock within store

Bachelor’S Degree, Business Studies And German

Activities and Societies: UL Rowing, UL Sports Arena, UL Rec Soccer, UL International Soceity, UL, Cumann Gaelach.Graduated from the.

Bachelor Of Business Administration - Bba, International Business

Activities and Societies: EBS Rec Soccer, EBS Erasmus, EBS International Society, EBS German.International Exchange Program

Education record

Secondary Level Education