D A Email & Phone Number

Miami, FL, US

St. Gallen, CH

London, Greater London, GB

Accountable for the delivery and improvement of all services provided by the technology team, using ITIL framework in a DevOps environment- Platform (Windows server, AWS, AD, google suit)- Business systems support- Datacentre operation- Database operation- Service desk- ITSM (Implementation of new CMDB, Service desk tool and ITIL processes)- Identity.

London, Greater London, GB

Leading teams in a global 24/7 environment, accountable for the operational services below:- Platform (Windows server, Azure, AWS, midd range, AD)- Datacentre operation- Database - IdentityBeing ITIL expert and certified trainer, I support the overall ITSM efforts for improving processes, designing ways of working that are DevOps/Agile ready, lean, and.

Herndon, Virginia, US

Teaching ITIL trainings as a contractor

Cambridge, Cambs, GB

• Director of Service Delivery Management - Customer satisfaction - Crisis management - Service levels definition - Service definition - Continual service improvement - Vendor relationship management - Reporting - ISO.
• Director of IT Service Management - Definition and design of all ITIL v2011 processes (LEAN and adapted to DevOps) - Processes implementation - Processes quality measurement

Cambridge, Cambs, GB

• Global infrastructure (servers and storage) operational management
• Identity services operational management
• Cloud services operational management
• ISO27001 compliancy
• Supplier management
• Hyperconvergence transition

Cambridge, Cambs, GB

• Global design and implementation of follow the sun IT support
• Accountable for IT systems availability in Europe
• L3 team management (6 teams - 50 persons)
• CAB member
• Business transformation following ITIL framework

Houston, Texas, US

Nashville, Tennessee, US

• Responsible for all aspects of IT operational leadership, delivering a high-availability environment
• Focused on re-engineering of incident, problem, and change management processes for Asurion
• Reported directly to the Head of IT, Europe, including advising on DR and Business Continuity
• Leadership of the IT operations team, including staff recruitment, development, training & coaching
• Technical ownership of the SharePoint 2013 infrastructure, promoting collaborative working tools
• Conducts regular and in-depth analysis of operational trends, ensuring IT and business alignment

• Responsible for all aspects of IT leadership, including service desk, infrastructure and applicationssupport. Engaged in design, ensuring SLA, availability, security, vendors, continuity services can be met
• Reported directly to the Chief Executive Officer (CEO), advising on infrastructure and applications
• Client-facing leadership role, by: - Providing successful client support for a portfolio of 37+ UK clients - Representing the business on technical hearings (infrastructure) - Representing the business on strategical.
• Leadership of two internal teams (service desk and Dba), driving ISO 9001 standards deployment - Inshore/Offshore team management of the DBas in UK and India - Service desk team: 5 persons - DBa team: 8 persons (4 in.
• Collaboration with applications architects and business to: - Design the future platform - Feedback on current bugs and issues reported by end users for continual improvement - Implement disaster / workplace recovery.
• Technical expert & subject matter expert, participating in RFPs, client engagements and proposals

London, GB

• Responsible for all aspects of IT service desk management, project delivery and team leadership
• Appointed to provide national IT support for 1500+ end users across head office and core UK sites - Managing the Lvl1 team: 4 IT (London based) - Managing the Lvl2 team: 7 IT (London based)
• Focused on driving the delivery of IT services, supporting 120+ servers in a Windows environment
• Led the implementation and development of an IT team, supporting daily IT end user requirements
• Project managed and designed: - The delivery of a global end users’ back-up IT solution, based on a private cloud - Wireless based point to point communication between remote sites - Renewal of the backbone, to a.
• Championed implementation of a high-quality service level and approach for internal IT end users

Saint-Quentin-en-Yvelines, FR

• Responsible for the provision of global IT service desk services and support, underpinning growth
• Appointed to support the installation of networks, telecommunications, infrastructure and desktops
• Provision of business-critical support for a portfolio of 70+ remote sites, with 1500+ IT end users
• Key member of the global ISO 9001 quality management system team, ensuring IT compliance
• Delivered training and support for local IT teams on a wide array of technologies and IT solutions
• Successfully designed, connected and supported sites on a global basis with differing user needs

Nanterre, FR

Level 2 technician, in charge of the helpdesk for head office the first year.Level 2 technician, in charge of the helpdesk for regional offices the first year.