Pega Smart Disputes application implementation including delivery of issuer disputes process automation and scheme compliance for Visa Debit, Visa Credit and MasterCard for all UK issued red brand and white label card products with customer account, correspondence fulfilment/imaging and scheme integration. Directly responsible and accountable to the client for contract commercials, customer success milestones, escalations, governance and day-to-day line management of a team of ten on-site and three off-shore.Skills utilised: Delivery management, project management, scrum master, servant leadership, business analysis and operations management.

Worked on-site for a large FS global banking client in London.Primary responsibilities:- Client engagement lead for the outsourced maintenance and enhancements to a Counterparty Credit Risk valuation and aggregation platform- Leadership of an off-shore team circa 45 team members in multiple locations- Senior Project Manager implementing multiple concurrent projects- Facilitation and chairing of key senior business and IT stakeholder prioritisation meetings- Agile methodology advocateOther responsibilities:- Definition of process architecture for a global, multi-channel, multi-line of business, BPM platform.- Provision of BPM expertise to client and vendor product management and development teams- Programme management support- Lead for a team of process analysts split across four locations

Capability Manager responsible for the global definition and delivery of case management across a primary capabiltiy level and the Merchant Services LOB to achieve core World Service aims. Product Owner for CLIC, winner of the Pega 2013 Business Agility Award.Key skills: - Business Architect- Project Management- Agile product owner- Chief product owner- Pega PRPC- MI- Financial management- Strategic programme managementTraining: - Pega PRPC Business Architect Essentials 6.1- Pega PRPC Methodology Essentials (SmartBPM/Pega Scrum)- Pega PRPC Directly Capture Objectives