David Conner Email & Phone Number

Charlotte, Nc, Us

New York, Ny, Us

Mooresville, Nc, Us

As an Operations Assistant Store Manager for Lowe’s I am responsible for: Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed. Planning for spikes in sales and ensuring the store has the in-stock position to support the demand. Also maintaining a safe Store environment for our customers and our staff.

San Francisco, Ca, Us

Ensure processes are defined, implemented, and revised for optimal organizational growth while aligning with strategic long and short-term initiatives. Effectively manage the health care application funnel from initial application phase to approval, ensuring maximum revenue conversion. Determine strategic and tactical direction for the revenue operations team to maximize revenue conversion and seamless process flows that allowed for a more effective and easier customer experience. Manage customer experience and client support operations, meeting or beating SLA targets and increasing revenue conversion by 11%. Create and publish daily results to executive team leaders and deliver long range planning and headcount modeling that aligned with company goals and yearly budget models.

Direct Daily Operations in conjunction with strategic business initiatives across multiple divisions providing legendary service for Ecommerce customers while analyzing and reporting performance metrics, facility utilization, and business results. Ensures customer expectations are met and exceeded for on time delivery, product quality, and design specifications.

New York, Us

Key Experience:• Broad responsibility for overall operations of ecommerce and retail distribution • Lead cross-functional teams, oversee planning, scheduling, organizing and end to end process tracking that ensure business targets are met and exceeded• Supported a $24M budget multi-phase project to increase E-Commerce facility footprint from 330K to 750K sq.ft.• Fulfillment lead for design and launch of new Order Management System and Omni-channel ship from store re-launch• Supported, Designed & seamlessly launched two new ecommerce fulfillment operations• Successfully led large operations teams to delivering and exceeding levels of customer satisfaction while maintaining financial prudence• Designed and supported omni-channel distribution across multiple platforms

New York, Us

Key Experience:• Responsible for ensuring that safety measures are consistently respected at distribution center in the market he or she is responsible for• Responsible for ensuring all Inbound and Returns KPI metrics were achieved• Responsible for ensuring that SOPs reflect the operational reality across all distribution and fulfillment center• Create, develop and maintain an inspirational culture that fosters continuous improvement• Participate and give expert advice in strategic development and planning activities that • In conjunction with corporate initiatives, develop the implementation of plans for meeting specific performance and efficiency goals associated with the operation of the fulfillment and distribution center• In conjunction with Human Resources and all department managers, promote a productive work environment for all employees and management staff.

New York, Us

Key Experience:• Managed a staff of 16 full-time and 61 contracted associates• Consistently achieved all K.P.I goals for managed areas• Monitored quality to ensure established audit goals achieved• Service level and CPU targets • Conducted daily start-up and operations meetings for managing departments• Partnered with vendors on issues / concerns surrounding freight, warehouse products, safety, and power equipment

Us

Key Experience:• Supervised 9 FT associates with an additional 120 temporary workers during holiday season. Maintained low staff turnover and achieved 70% return of temporary workers year after year.• Partnered with Finance Department to ensure that all established goals, such as % of on standard time and % to performance were consistently met.