David Cool Email & Phone Number

Phoenix, Arizona Area

I am a licensed Auto, Homeowners, Valuables and Renters Insurance Agent for USAA. I am also trained in banking products. I facilitate the financial security of its members, associates, and their families through provision of a full range of highly competitive financial products and services. Provide insurance advice and products to U.S. Military and their legacy family members throughout the United States and abroad. Assigned to the Innovation Team to develop new technology that will serve the membership and deliver on the mission statement. Driving results in relationship sales and member advice/solutions in the areas of insurance, investments, banking and mentor-ship. USAA is a corporation with more than 10,000,000 members and a net worth of 22 Billion Dollars.

Western United States

Direct the 5-state, Western Region YOUCAN Referral Program with $10M in annual revenue. Drive revenue attainment through process and product management/delivery improvements. Produced results through relationship building skills and tactics. Nurturing and motivating leadership as well as vested members to build revenue, relationship sales retention and market share throughout the Western Region. Train 14K+ call center, network and non-customer facing employees in internal IT processes and best practices. Track, analyze and report process results to all levels of leadership. Deliver presentations for groups of up to 450 in motivation and new process implementation.

Held full accountability for legal retention and release of all inmates remanded to the Sheriff’s Office. Acted in the capacity of Team Lead for internal SWAT team for the restraint and control of combative inmates. • Chosen as Instructor for the Sheriff’s Office Academy for all employees on crisis management, self-defense, restraint and combat law