David Cooney Email and Phone Number

• Provided consultative support to sales representatives on the sales process via email, telephone and in-person• Educated sales representatives on processes and best practices to improve performance and release sales capacity to core sales activities• Built working cross-functional relationships that will help resolve special requests from clients/sales representatives• Was an expert in LinkedIn’s internal sales process as well as tools (SFDC & Oracle ERP)• Monitored internal… Show more • Provided consultative support to sales representatives on the sales process via email, telephone and in-person• Educated sales representatives on processes and best practices to improve performance and release sales capacity to core sales activities• Built working cross-functional relationships that will help resolve special requests from clients/sales representatives• Was an expert in LinkedIn’s internal sales process as well as tools (SFDC & Oracle ERP)• Monitored internal Key Performance Indicators (KPI) to ensure operational excellence in our sales organization• Adapted to new business processes on a weekly basis Show less

In my current role I:• Resolve issues clearly and thoughtfully by asking the right questions and taking the time to craft clear, thorough responses.• Design and implement solutions to drive the global Ad Operations team to be more efficient and more impactful.• Proactively remove obstacles and enable forward momentum for Twitter’s Sales teams.• Serve as a neutral third party, helping Engineering and Sales prioritize bug fixes and product enhancements by impact.• Manage… Show more In my current role I:• Resolve issues clearly and thoughtfully by asking the right questions and taking the time to craft clear, thorough responses.• Design and implement solutions to drive the global Ad Operations team to be more efficient and more impactful.• Proactively remove obstacles and enable forward momentum for Twitter’s Sales teams.• Serve as a neutral third party, helping Engineering and Sales prioritize bug fixes and product enhancements by impact.• Manage workflow to meet and exceed defined service level agreements.• Write clear and helpful content to address common questions and issues. Show less

• Responsible for conducting online research to assess market opportunities and ensuring data accuracy• Developed a thorough understanding of account verification and global sales processes • Used various sources (such as SFDC, Hoovers and Data.com) to validate data and sales opportunity• Upheld Sales Rules of Engagement (ROE) • Verified accounts accurately while meeting a weekly quota• Improved operations/processes for the team by identifying trends and training… Show more • Responsible for conducting online research to assess market opportunities and ensuring data accuracy• Developed a thorough understanding of account verification and global sales processes • Used various sources (such as SFDC, Hoovers and Data.com) to validate data and sales opportunity• Upheld Sales Rules of Engagement (ROE) • Verified accounts accurately while meeting a weekly quota• Improved operations/processes for the team by identifying trends and training needs• Worked with global cross-functional teams to resolve and escalate issues in a timely and efficient manner Show less

Responsible for the management of the Google Dublin Merchandise Store with responsibilities for the day to day running of the store, dealing with customer sales, stock management, demanding clients and meeting tight deadlines.Responsible for maintaining large customer relationships through custom orders and large corporate orders across europe.A busy working environment as this is one of only two Google Merchandise Stores in the world and situated in Google’s EMEA… Show more Responsible for the management of the Google Dublin Merchandise Store with responsibilities for the day to day running of the store, dealing with customer sales, stock management, demanding clients and meeting tight deadlines.Responsible for maintaining large customer relationships through custom orders and large corporate orders across europe.A busy working environment as this is one of only two Google Merchandise Stores in the world and situated in Google’s EMEA headquarters.Implemented process improvements to categorise and prioritise large volumes of customer enquiries. Show less

Responsible for day to day running of Ireland’s biggest wine and spirits delivery website reporting to the website manager.Gained a good working knowledge of Microsoft Dynamics and Navision.Created queries to filter work orders, coded products and locations, filtered and arranged data, streamlined workflows in Navision to improve ordering and stock control.As a result of the streamlining initiatives I implemented, sales on the website grew by 25% whle I was present on the… Show more Responsible for day to day running of Ireland’s biggest wine and spirits delivery website reporting to the website manager.Gained a good working knowledge of Microsoft Dynamics and Navision.Created queries to filter work orders, coded products and locations, filtered and arranged data, streamlined workflows in Navision to improve ordering and stock control.As a result of the streamlining initiatives I implemented, sales on the website grew by 25% whle I was present on the team.Followed up with online customer queries via email and over the phone.Liaised with delivery drivers and warehouse manager to deliver the best customer experience and fastest delivery times.Used problem solving skills, empathy and initiative to solve customer queries and provide quick, suitable solutions. Show less

Was responsible for dealing with customers, making sure that they had the best possible shopping experience.Maximised sales opportunities using my knowledge of fine wine I had gained through training.Dealt with stock management, received deliveries, and dealt with major clients and suppliers.Was awarded the company wide "Part Time Sales Assistant of the Year" competition for two consecutive years in recognition of my customer service and wine knowledge.Scored consistently highly… Show more Was responsible for dealing with customers, making sure that they had the best possible shopping experience.Maximised sales opportunities using my knowledge of fine wine I had gained through training.Dealt with stock management, received deliveries, and dealt with major clients and suppliers.Was awarded the company wide "Part Time Sales Assistant of the Year" competition for two consecutive years in recognition of my customer service and wine knowledge.Scored consistently highly in internal mystery shopper tests and wine knowledge exams.Completed both the intermediate and advanced WSET (Wine Spirits Education Trust) wine knowledge course. Show less