Responsible for:- budgetary control of Trading P&L- control of 11 shops, e-commerce department, warehouse and logistics teams- direct leadership of management teams

Conducting full life cycle development interventions, through needs analysis, design, delivery and evaluation.Design of content for Global e-learning platform and implementation of platform throughout Europe.Conducting management training based on John Adair’s Action Centred Leadership (Accredited Trainer).Stakeholder collaboration and management of requests/requirements.Conducting analysis of ROI and reporting to Directorship.In-store training interventions, for staff members and management teams.Conducting Train the Trainer and Train the Coach courses as required.Designed and delivered three, twelve week, blended learning programs to prepare staff for next level Management roles.

The design and delivery of L&D interventions to in-store sales population.Design and provision of “bite-sized” intranet content for use during and post-induction for employees.Creation of induction documentation, content, processes and evaluation.Coaching of management throughout the organisation.Evaluation of costs and ROI for all training interventions.

The implementation and day-to-day management of the HSS Hire Training Academy.Leadership of a team of Academy Trainers.The design of all content and design and management of a six-week learning curriculum.Line Management of up to sixty residential delegates dealing with monitoring of learning and any duty of care issues.Continual evaluation of trainers and content to ensure best in class development.Continual communication with and feedback to receiving Line Managers.Reporting on ROI, staff churn reduction and timescales for promotion for delegates.

Identification of learning needs through LNA.The design and delivery of bespoke interventions to Field Sales Managers, call-centre managers and staff and Store management teams.Evaluation and reporting of efficacy of training.

Driving hire and resale revenue through stores throughout my region.Winning new business and maximising revenue from existing accounts.