David Cooper Email & Phone Number

Cambridge, GB

Birmingham, England, United Kingdom

I was approached to join AX to support the development of an exciting new product: Motor Assist, a full service accident management offering. There is a tremendous amount of fleet and accident management/repair management experience in the team and the opportunity to be a part of the journey makes us all highly motivated.

Whiteley, England, United Kingdom

• I was brought into IG in a business improvement role which quickly evolved into being appointed Head of Network & Engineering including audit, progression, total loss and hire management:
• Refined and developed a fledgling fast track repair pilot.o Expanded the scope, the coverage, defined the back-office processes, moved to BAU and supported the roll out to new clients.
• Restructured and reinvigorated an under performing engineering team reducing backlogs and meeting SLA’s.
• Supported the business in securing significant rate rises from clients to maintain capacity.
• Secured new client contract for audit services with increased scope.
• Strategic network appointments made, securing capacity in white spot areas.

Herts/Cambs

Birmingham, United Kingdom

• I was asked to join Arval to support insourcing a very high-profile business function (Accident Management) while managing out the incumbent BPO ensuring continuity of service provision and levels:
• Developed a unique hybrid solution allowing Arval to take ownership of the processes deemed problematic by customers while outsourcing the elements that the business did not have the resource or expertise to manage at.
• Reporting to the Head of Technical managing a team of 24 on a BAU basis. o Grew the team from 6 to 24 over 2 years managing their performance and personal development.o Represented the business function at the highest.
• Managed the partner company and software supplier through implementation, go live and BAU. o Monthly review meetings focusing on performance against SLAs, risk and innovation. o Feedback and support partner company in.

• Joined a world leading defence company to take ownership of the UK contingent worker programme. Success lead to a global category management role leading a team of 5 and working within a team across 4 countries:
• Developed an innovative contingent worker strategy focusing on risk reduction, compliance, visibility and process improvement including managed service provision and the use of technology. Amongst the challenges.
• Took technical lead on competition for Learning Management Company and LMS.o Drove the adoption of soft skill elements in competition process.o Supported selection of a new supplier replacing long standing incumbent.o.
• Worked as sole representative of UK interests in a 7 person 4 country team to compete the global Travel Management Company with the objective of improving the service and data quality.o Successfully represented the.
• Process mapping improved team member versatility and continuity of service when key colleagues are absent. Consistency of approach driven by robust processes has proved beneficial during audits of SAP usage.

• Reporting to the CEO; managing a team of 24 in 3 locations. The business was placed in run-off in September 2009 reducing leverage and weakening my negotiation position yet I still achieved the following:
• Developed and implemented a highly effective procurement and vendor management function responsible for 92 suppliers across Europe. Categories include professional services, legal services, consultancy, IT and data..
• Acting as Relationship Manager with key suppliers. Primary outsource - £1,000,000 plus annual spend. oResolved long standing high risk issues with heritage suppliers preventing brand damage. oNegotiated reductions in.
• Eliminated £1,000,000 plus of aged debt by developing and implementing a central payments unit to make all supplier and customer payments reducing leakage and risk. oReduced FTE making payments 172 to 7. oPayments.
• Created an internal audit function to improve and maintain standards; results driving training provision and contributing to the appraisal process. This involved mapping all process for all job types providing the.
• Embraced and promoted technology to increase B2B and B2C efficiencies.

Responsible for the nationwide repairer and engineering network. (evaluation, appointment, review, audit) Resolution of customer complaints arising from technical aspects of the claims process.Consultation on legal cases including expert witness appearances.Inspection of vehicles involved in complex cases on a nationwide basis.Inspection of high cost.

London, United Kingdom

• Inspection of damaged vehicles to assess appropriate course of action.
• Negotiating repair costs / total loss settlements / salvage values.
• Liaison with Policyholders and repairers to ensure cost affective repairs.
• Provision of technical support for claims staff.
• Provision of technical reports (damage, causation, circumstances)

Vehicle Engineering

Education record

Education record