David Cooper Email & Phone Number

Cambridge, Gb

Birmingham, England, United Kingdom

I was approached to join AX to support the development of an exciting new product: Motor Assist, a full service accident management offering. There is a tremendous amount of fleet and accident management/repair management experience in the team and the opportunity to be a part of the journey makes us all highly motivated.

Whiteley, England, United Kingdom

I was brought into IG in a business improvement role which quickly evolved into being appointed Head of Network & Engineering including audit, progression, total loss and hire management:• Refined and developed a fledgling fast track repair pilot.o Expanded the scope, the coverage, defined the back-office processes, moved to BAU and supported the roll out to new clients.• Restructured and reinvigorated an under performing engineering team reducing backlogs and meeting SLA’s.• Supported the business in securing significant rate rises from clients to maintain capacity.• Secured new client contract for audit services with increased scope. • Strategic network appointments made, securing capacity in white spot areas.• Mentored and developed new starters supporting their progression in the business.

Herts/Cambs

Birmingham, United Kingdom

I was asked to join Arval to support insourcing a very high-profile business function (Accident Management) while managing out the incumbent BPO ensuring continuity of service provision and levels:• Developed a unique hybrid solution allowing Arval to take ownership of the processes deemed problematic by customers while outsourcing the elements that the business did not have the resource or expertise to manage at go live. o Worked with Procurement to select and appoint a partner company to provide a platform and resource for provision of services, single handily developed and managed the implementation of processes and systems.o Sourced a software solution for the control of repairer interactions and costs.o Built a team through internal and external recruitment, upskilled and prepared for big bang switchover.o Prepared and supported the team and partner company for a big bang doubling of volumes due to the acquisition of a rival company.• Reporting to the Head of Technical managing a team of 24 on a BAU basis. o Grew the team from 6 to 24 over 2 years managing their performance and personal development.o Represented the business function at the highest level both internally and in the large corporate customer community including business reviews with high value customers providing expert advice on their strategy, behaviours and costs.o Raised awareness of the service offering internally and externally by holding internal workshops and customer forums (in conjunction with the partner company when appropriate).o Provided 360’ support to the development of an inhouse insurance proposition unique in the market place (promoted, developed, implemented, supported).• Managed the partner company and software supplier through implementation, go live and BAU. o Monthly review meetings focusing on performance against SLAs, risk and innovation. o Feedback and support partner company in making better supply chain choices.

Joined a world leading defence company to take ownership of the UK contingent worker programme. Success lead to a global category management role leading a team of 5 and working within a team across 4 countries:• Developed an innovative contingent worker strategy focusing on risk reduction, compliance, visibility and process improvement including managed service provision and the use of technology. Amongst the challenges overcome was operating in an environment preoccupied with security and resistant to SaaS solutions and ERP integration. o Current state analysis, market research, process mapping, programme and risk analysis and align commodity strategy to company strategy. o Gained buy in from hiring community, supply chain, senior stakeholders for both the overall MSP VMS strategy and an unconventional sourcing process. o Secured funding and technical support for internal implementation from out-sourced IT Service Company.o Strategy delivered savings in excess of £1,000,000 plus headcount reduction despite cost reduction not being a driver. • Took technical lead on competition for Learning Management Company and LMS.o Drove the adoption of soft skill elements in competition process.o Supported selection of a new supplier replacing long standing incumbent.o Cost reduction of 50% realised.• Worked as sole representative of UK interests in a 7 person 4 country team to compete the global Travel Management Company with the objective of improving the service and data quality.o Successfully represented the interests of 2000+ travellers and senior stakeholders resulting in a widely applauded change of a long-term incumbent.o Developed and negotiated a savings plan guaranteeing a multi-million pound contract term saving. • Process mapping improved team member versatility and continuity of service when key colleagues are absent. Consistency of approach driven by robust processes has proved beneficial during audits of SAP usage.

Reporting to the CEO; managing a team of 24 in 3 locations. The business was placed in run-off in September 2009 reducing leverage and weakening my negotiation position yet I still achieved the following:•Developed and implemented a highly effective procurement and vendor management function responsible for 92 suppliers across Europe. Categories include professional services, legal services, consultancy, IT and data. Implemented clear operational standards, benchmarks and a quality audit framework to assess performance across all suppliers against these standards. oConstructed, negotiated and issued contracts and service level agreements tailored to business needs. oRationalised and tightened terms. 92 suppliers reduced to 18 (target 25), costs reduced by 10% (target 5%) and value added through increased efficiency and improved service levels. oExternal audit timetable established and maintained, all actions arising being documented and followed-up. Risk issues fed into Governance and Control meetings as chair.•Acting as Relationship Manager with key suppliers. Primary outsource - £1,000,000 plus annual spend. oResolved long standing high risk issues with heritage suppliers preventing brand damage. oNegotiated reductions in claimed debt of up to 100% following detailed analysis. oRecouped £750,000 in funds overlooked by other business areas with effective project management.•Eliminated £1,000,000 plus of aged debt by developing and implementing a central payments unit to make all supplier and customer payments reducing leakage and risk. oReduced FTE making payments 172 to 7. oPayments strategy equates to 117,000 transactions and £100 million plus.•Created an internal audit function to improve and maintain standards; results driving training provision and contributing to the appraisal process. This involved mapping all process for all job types providing the basis for the audits.•Embraced and promoted technology to increase B2B and B2C efficiencies.

Responsible for the nationwide repairer and engineering network. (evaluation, appointment, review, audit) Resolution of customer complaints arising from technical aspects of the claims process.Consultation on legal cases including expert witness appearances.Inspection of vehicles involved in complex cases on a nationwide basis.Inspection of high cost and/or specialist marques.Elected staff representative in 2005.

London, United Kingdom

•Inspection of damaged vehicles to assess appropriate course of action.•Negotiating repair costs / total loss settlements / salvage values.•Liaison with Policyholders and repairers to ensure cost affective repairs.•Provision of technical support for claims staff.•Provision of technical reports (damage, causation, circumstances)

Vehicle Engineering

Education record

Education record