David Cooper Email & Phone Number

England, United Kingdom

looking after a team of 20 service and repair team in the midlands

Operations manager south of England managing 8+ supervisors on service & repair and installation of boilers and heating systems in the private and affordable warmth sector's

Supervision of 20 Engineers installing boilers and heating systems for the private and affordable warmth sectors

I improved the customer feed back scores, currently 55% against target of 65%; within 9 months I achieved 85% which exceeded targets.I improved cash flow targets with the use of online payments to make my patch the top performers within 9 months. Complaints improved from 12% to 5% well within target within 9 months. Risk Scores current 22.5% against targets of 6%, within 9 months I achieved 5%Plastic Pipe usage was 14% against target 25%, within 3 months I improved to 20%I decreased sub contract labour by £1 per hour using excellent negotiation skillsI improved margin erosion considerably by identifying problem areas: in day fails, and poor technical knowledge re salesmen: I used actions plans to make necessary improvements.