Agency Manager & Sales Support Manager
Meadowbrook Insurance Group
Held Profit & Loss responsibility for an agency supporting 30+ association workers compensation (WC) programs with direct sales. Managed staff of 2 CSRs, 15 Producers, Association Manager, and CRM Systems Manager.• Designed infrastructure with effective procedures, increasing agency sales / revenues 50% and carrier contingencies by 20% of revenue.• Created quality controls for submitted business to insurance carriers, turning quotes in 24 hours.• Built and managed relationships with brokers and insurance carriers, serving on national carrier committees.• Coached producers on territory management, moving carrier rating to the field for some producers combining quote and bind processes in one appointment, increasing revenues.• Placed written business with national carrier customer service centers allowing more time for CSR/Producers to work new business.• Provided coverage workshops at National Association Conventions, giving higher visibility for association WC programs and growth to agency sales.