Manage team responsible for IT Asset Management, focusing on both Software Asset Management and payment processing for software renewals. Responsible for ensuring that agreements are right-sized, cost efficient, appropriately termed, etc. Implemented second iteration of the FNMS Asset Management System. Managed a “savings’ initiative which kept software spend flat for 2023. Managed/assisted the Sourcing team in negotiating major software renewals. Lead person on our Microsoft EA and SCE Renewals; IBM ESSO; and several other major renewals.

IT Manager - End User Support and Service Desk Managed the team deploying and supporting software and hardware for end users at corporate locations. Deployments, repairs, upgrades, migrations, and similar. Managed 24/7 support for executive personnel. Managed the internal IT Service Desk. Focused on maintaining/improving first call resolution, mean-time to repair and similar metrics. Resolved morale and HR related issues.IT Manager - Asset ManagementManage team responsible for IT Asset Management, focusing on Software Asset Management. Subject Matter Expert for Dish in the negotiations for our Microsoft EA/SCE renewals. Identified options which reduced spend by more than 20 percent, or 1.5 million dollars, annually. Provided technical and financial expertise for OKTA, Tableau, Oracle, and other software renewals. Managed and closed software audits for SUSE and IBM. Manage SAAS based subscriptions including O365, Tableau, Adobe, and similar. Implemented and improved many process for hardware and software management.

• As the sole onsite contributor, I delivered the complete technology build-out for a 550 acre manufacturing campus and parts distribution center in Resende, Rio de Janeiro, Brazil. Developed the technical design, managed the contracting/purchasing efforts, and oversaw the deployment of; structured cabling, LAN, WAN, wireless, Data Center, IP telephony, and UPS/HVAC systems. • Managed the Nissan Data Center facility; including critical systems, physical security, vendors, contractors, and suppliers. Completed critical system upgrades, working toward a cost effective Tier 3 Data Center environment. Implemented best practices, deployment standards, and a DCIM product.• Reduced vendor costs and increased vendor productivity, applying strict scrutiny to agreements.• Accelerated Data Center lease re-negotiations resulting in a fifteen percent annual savings. Reduced electrical costs by $100,000 in 2016 and again in 2017. • Completed critical and time sensitive technology infrastructure build-outs at Nissan North America facilities, meeting all deadlines. Determined customer requirements; developed RFQs; negotiated with and selected vendors; supported purchasing efforts; managed budgets; and while onsite ensured that the contracted for services were delivered. Significant projects completed included an Executive Briefing Center in New York City, Parts Distribution Centers, manufacturing plant expansions, office space re-stacks, and 1.5 million square foot Integrated Logistics Center in Canton, Mississippi.

Managed production support and engineering teams supporting multiple data centers, a worldwide user base and a worldwide customer base. My groups were responsible for distributed systems, mainframes, middleware, messaging, directory services, file services, and file transmission services.• Built a multi-national engineering team providing 24x7x365 support to a 60,000 user community.• Key contributor in the implementation of ITIL Incident, Problem and Change Management processes.• Developed metrics for both incident and problem resolution; clearly demonstrating where service improved and identifying gaps where additional remediation was required.• Presented Root Cause Analyses findings to internal clients, external clients, and executive management. • Developed disaster recovery plans and managed disaster recovery testing. • Intel Team lead in a series of data center build-outs/migrations resulting in a three data center/highly resilient computing environment. • Built a small data center and DR recovery facility in Mexico City, DF, Mexico.• Migrated 16,000 users from Novell eDirectory to Microsoft Active Directory.• Managed the implementation of an enterprise FTP/HTTPS/AS2 file transmission platform that processed three million external facing transmissions monthly; replacing five obsolete platforms. • Managed the re-engineering for the migration process and provided integration and production support; migrating 60,000 Microsoft Exchange and Lotus Notes 6.5 users to Lotus Notes Version 8. • Team lead integrating 30 regional offices across North America that were part of an acquisition. Efforts included the physical technical build-out, network connectivity, and end user provisioning/integration.• During merger efforts, participated in the technical and business process negotiations, leading to the development and implementation of revised policies and standards for the combined entity.

I was a lead engineer specializing in the engineering, deployment and support of LAN and email systems.• Architected and deployed Active Directory environments for clients, migrating user bases from Novell NetWare and Microsoft Windows NT platforms to Active Directory. • Architected new and upgraded existing Microsoft Exchange based messaging systems. • Deployed highly available solutions including Microsoft Clustering Services. • Architected and deployed desktop management systems based upon Microsoft SMS and RIS technologies.• Participated in sales efforts, providing technical support during sales calls and proposal preparation.• Performed reviews of Microsoft Windows and Novell NetWare server environments; analyzing system performance, stability, and security. My reviews identified deficiencies and also communicated methodologies and actions necessary to remediate the deficiencies, enhance performance, and, increase security.• Built real time, the Intel components of a disaster recovery facility, for a major financial services institution, that lost its primary data center in a disaster.