Working for Oakmed Northampton in the warehouse goods in and goods out, picking, packing and quality control, making up samples for hospitals, private and NHS patients. Oakmed specialise in Stoma care products, Catheters and other medical supplies. A small company with a large range of quality products from numerous suppliers. We also offer the service of cutting the Stoma bags to meet the patients needs in house. All goods are sent out to clients in plain boxes for privacy.

Now Joined Argos as Fast Track Driver. This is a very varied role in picking and packing of ordered items for same day delivery. Enjoy the driving side of the role and meeting the customers seeing the smiling face and quite often the dis belief that they only ordered a couple of hours ago and it is at there home, delivered with a smile from a friendly face. A great team and all drivers help each other out with loading and knowledge.Downside is the electronic delivery device that only allows 3 minutes to make the delivery and takes no account that you are delivering sometimes several flat pack boxes to a block of flats with no lift. And minimal working hours contract.

Customer facing for personal loans, and loans secured against vehicles.As Branch Manager Designate the role is customer facing from meet and greet new clients and existing clients. Recently made redundant due to closure of all 57 Loans 2 Go stores within the UK. Enjoyed my time with company in what can be described as a fast paced retail environment, dealing with customers booked in by head office and walk in customers. Full credit checking of potential clients, full underwriting of loan, issuing of loan either in cash or by bank transfer, discussing declined loans with the potential client and pacifying the situation. Answering inbound enquiries, making outbound calls to customers with issues. Dealing with complaints either in store or over the phone, Full admin duties, filing, registering of Bill of Sales, dealing with solicitors, banking, receiving from security deliveries, daily balancing, and auditing. Taking payments on existing accounts. Completing all documentation to FCA standards with in compliance legislation.Loans 2 Go are an industry leader in the provision of affordable consumer loans secured against vehicles as well as offering unsecured loan products. we provide loans on flexible terms to those who seek borrowing alternatives to more traditional forms of credit. Loans 2 Go has experienced substantial growth, largely due to innovative approaches to lending, account management and customer service. Loans 2 Go have been granted full authorisation from the Financial Conduct Authority (FCA) to carry on specified regulated activities as a lender. Following its merger with Log Book Loans Loans 2 Go Limited became the largest Log Book lender in the UK.

Specialising in the sale of used / nearly new Ford cars to members of the public and small companies looking for low mileage Ford cars.Ford Direct cars for low mileage ex management vehicles.S.A.F (Specialist in Automotive Finance) accredited.Use of Rev 8, and Kerridge computer system.Quickly establishing a working rapport with all clients.Processing of client needs to vehicle, matching finance to clients financial circumstances, additional warranty, service plans to keep servicing costs lower, and additional add on's, such as parking sensors and paint and interior protection.Prospecting of previous clients to keep productivity high, and business turnover. This can be a fast paced role while the customer sees a calm exterior they do not see the work and planning that goes into the the delivery day and time experience.

Co Founder, and initial full funding to start the project, from scratch. At present this is purely a part time venture, to ascertain if the business could be viable and a productive venture, Early stages are positive with vehicles in logo, cards and trailers in position. Only a selected handful of units are holding the business cards and fully aware this is a trial start up venture. Vehicles carry full details of contact. The vehicles and cards are producing business with collection and delivery of motorbikes from individuals and internet auction sellers to many parts of the UK and occasional trips to the continent with vintage and classic motorcycles.The trial period is set to be for a minimum of 12 months to 36 months on a part time basis, with a full review to ascertain it's future. Volume of work and profitability will determine if to remain small and part time or invest further.The growth of this venture is enough to support the drivers and vans, and we mutually have parted company leaving the drivers to manage future development at this time. The venture would take 5 to 10 years to become large enough and financially independent to support an administrative position paying a salary. Without taking on the financial burden of taking on loans to grow the business and therefore take a risk.The original vehicles have had the livery removed, and only private work is continued to be undertaken with car's and trailers on a very limited part time basis.

As the Deputy Branch Manager being the key holder to the building for call outs, and the only other key holder for the branch office safe.Credit decisions authorise or decline based on affordability of the client and recent / past history with the client if applicable.Recruitment, coaching and motivating up to 50 self employed agents.Strong customer service skills.Analytical of trends within the branch.Compliance handling and dealing with to rectify and improve.Security detection for theft and fraud activity at branch level and acting upon.Working within the Data Protection Act and Money Laundering regulations and guidelines.Banking duties.Reconciliation of accountsData input to bespoke computer system.Dealing with customers face to face in there own homes, in the office or over the telephone, I offered an out of hours service from 8am to 9pm direct to my mobile phone to ensure the customer could make contact out of normal office hours. This facilitated greater customer retention, and helped with the resolution of problems, including over committed or short term financial problems, even the option to extend the help using a different product solution, The agent not turning up this could be a problem 2 fold, missed collection affects credit score, or the agent has had an incident, therefore quick liaison with agent could resolve either way.Using listening skills to determine genuine needs of customer, always being polite and to never belittle the customer. This keeps customer retention and helped with the 6500 customer count in branch. Negotiate with customers in difficulty or arrears, a payment plan that was affordable and within company guidelines or allowance / discretion, either at the home, office or over the telephone. Or different product could alleviate the problem completely, a win win situation.

This was a great experience, to be involved with a club, that helps develop children from early years, through Tag Rugby, through to full adult rugby. It is / was fantastic to see young people fully develop in front of you. Gaining fitness from the training and game to see very talented players get selected for higher programmes, and to witness the personal development into fine young men. I am sure several will go on to be business people of the future. And to receive official recognition from the R.F.U for the hours and support,was a complete surprise and a very heart warming moment.Involved with the planning and risk assessment of U.K and European tours for a squad of under 18's players, Paying from funds raised for food, medical and travel, and accounting back to head coach, Controlling of funds until squad reached and held the final under 18's annual dinner.